IDEMIA

Functional Support Analyst (D365 O2C & SCM)

IDEMIA  •  Noida, IN (Onsite)  •  2 hours ago
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Job Description

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
  • Provides training to end users and transfers knowledge to other IT members,
  • Proposes improvement ideas
  • Works in full autonomy and reports to IT Lead or IT Manager

    • Profile & Other Information

    IDEMIA

    About IDEMIA

    IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:

    • IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

    • IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.

    For more information, visit www.idemia.com and follow @IDEMIAGroup on X.

    Industry
    IT & Software
    Company Size
    10,000+ employees
    Headquarters
    Courbevoie, FR
    Year Founded
    Unknown
    Website
    idemia.com
    Social Media