Job Description

Structural Information

Job number: 10022957

Job title: Functional Man: Network Centre Operation

Job grade: M5

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Senior Management

Core Description

Through planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards. Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective. This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.

Job Responsibilities

Responsible for the integration and execution of business drivers and key business objectives (20%)

• Implement operational plan
• Evaluate/ introduce/ integrate technology/ services/ solution
• Develop technical operational plans
• Research technology, solutions and services

Manages internal & external customer relationships (20%)

• Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
• Provide high level support on network and services

Manages people performance and development (10%)

• Compile and execute Human Capital Plan
• Provide feedback, coaching and set performance standards
• Implement corrective actions, i.e. managing underperformance and correcting behaviour
• Develop staff/ customers
• Provide appropriate training and development initiatives
• Manage and assess performance and competence and recognize and reward performance
• Establish and enable sound work environment and culture for optimum staff performance

Drive compliance as per Telkom policies (10%)

• Implement conducive/ legislative environment

Drives operational efficiencies (30%)

• Improve network/ service & platform performance
• Upgrade network, services and Platforms
• Maintain network and services systems
• Conduct special investigations

Manages the development of budgets, expenditure and performance reporting (10%)

• Manage finances of section and monitor operational (OPEX) budget
• Maintain vendor/ partner and support contracts

Core Competencies

Functional Knowledge

Business Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology; Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures; Vendor & Contract Management

Functional Skills

Analytical; Coaching; Communication; Computer Applications; Controlling Techniques; Decision Making; Empowering; Facilitating techniques; Interpersonal; Leadership; Planning; People management; People development; Performance achievement; Problem Solving; Report writing Techniques; System Thinking; Technical Equipment Handling; Telephone Etiquette

Attitudes/ Leadership Competencies

Adaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/ Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible; Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Information Technology

Experience

5 Years relevant experience

Additional Information

Certification:

• Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc.) will be an advantage

Special Requirements:

• Ability to work under pressure
• Available for operational escalations
• Need to be able to think beyond the short term
• Capable of handling complex and urgent operational situations

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Executive
• Management
• Network Management Centres (surveillance, control & Analysis)
• Service Operations Centres
• Network and Service Dispatch Centres
• Network and Service Field Operations
• Service management
• Vendors
• Network Provisioning
• TFMC