Job Description

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

We have an exciting opportunity for a Functional Lead to join BNZ’s Customer360 Domain and help shape how business outcomes are delivered through our nCino platform.

Working with the business and technology experts, you’ll provide expert functional leadership, guide solution direction, and ensure solutions align customer needs, business value, risk, and platform capabilities.

Mō te Tūranga | About the Role

You’ll lead the discovery and functional design of complex initiatives, translating business challenges into scalable, practical solutions.

Working closely with Product Owners, Engineering Leads, Architects, Delivery Leads, Functional Consultants, and business stakeholders, you’ll establish strong functional practices and support the delivery of high-quality outcomes.

This is a permanent, full-time opportunity based in Wellington or Auckland, with a hybrid working model.

What are five day-to-day tasks the person in this role will complete?

• Lead Functional Delivery: Guide discovery, requirements, analysis, and functional solution design for complex initiatives.
• Provide Platform Expertise: Help stakeholders maximise the nCino Bank Operating System capabilities using platform best practices.
• Solve Complex Problems: Translate ambiguous business needs into clear, practical, and scalable solutions.
• Manage Risk and Quality: Lead impact assessments and ensure requirements and solutions are complete, compliant, and fit for purpose.
• Collaborate and Grow Capability: Align cross-functional teams while coaching Functional Consultants and Business Analysts.

What is the team culture and environment like?

You’ll join a collaborative Customer360 team focused on delivering valuable, simple, and sustainable outcomes for customers and colleagues.

We value curiosity, trusted relationships, continuous improvement, and diverse perspectives. You’ll be encouraged to challenge constructively, share knowledge, and help strengthen functional capability across the team.

What is the most exciting thing about this opportunity?

You’ll influence how nCino is used across one of BNZ’s most significant technology investments, shaping solutions that support modern banking experiences and deliver meaningful customer and colleague outcomes.

What is the most challenging thing about this opportunity?

You’ll navigate complex business needs, platform constraints, competing priorities, and regulatory requirements. Success requires strong judgement and the ability to create alignment while balancing immediate delivery with long-term platform sustainability.

What attributes will this person display to be successful in this role?

You will:

• Simplify complex business problems.
• Be pragmatic, curious, and outcome-focused.
• Influence through trusted relationships and clear communication.
• Balance business value, risk, quality, and platform sustainability.
• Constructively challenge stakeholders and established thinking.
• Invest in growing others and improving functional practices.

What skills are required for this role?

• Functional Leadership: Experience leading complex business and technology initiatives and influencing solution direction across multiple teams.
• nCino and Salesforce Expertise: Strong knowledge of nCino and platform best practices. Highly desirable for you to have experience with Salesforce Financial Services Cloud.
• Analysis and Solution Design: Expertise in discovery, requirements analysis, process design, impact assessment, and functional solution design.
• Problem Solving: Ability to assess complex challenges, identify root causes, evaluate trade-offs, and recommend practical solutions.
• Stakeholder Influence: Strong facilitation and communication skills, with the ability to build alignment across business and technology teams.
• Risk and Quality Management: Experience ensuring solutions are compliant, fit for purpose, and deliver their intended outcomes.
• Coaching and Mentoring: Experience developing Business Analysts and Functional Consultants and uplifting functional practices.
• Experience: Typically 8–12+ years’ experience in Business Analysis, Functional Consulting, or similar roles delivering complex change.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Join us and help shape the future of Customer360, Salesforce, and nCino while delivering better outcomes for our customers and colleagues.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 18 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.