Job Description

MISSION :

The Functional Domain Director leads the end-to-end delivery, performance, and modernization of all products and applications within the assigned Functional Domain.
He/She ensures full alignment between business priorities and IS&T capabilities through the mirrored Domain, guaranteeing value creation, operational excellence, and digital transformation.
The role is mainly accountable for:

• Domain strategy & roadmap
• Application delivery & portfolio execution
• Run & production stability
• Budget, vendor, and resource management
• Compliance, architecture alignment, and modernization
• Performance KPIs and continuous improvement

Having a coordination role across domains and at portfolio level, they have a shared accountability for global IS&T delivery and contribute to :

• IS&T Global priorisation,
• Dependency & Capacity Awareness,
• Alignment with IS&T portfolio and delivery constraints,
• Cross-domain arbitrations, not only local optimisation

MAIN RESPONSABILITIES :

1. Domain Strategy & Governance

• Define and maintain the IT roadmap for the domain, ensuring alignment with business strategies, IS&T vision, architecture, security, QA, and data governance standards, and modernization objectives.
• Structure and govern the domain portfolio of initiatives, ensuring prioritization based on value, feasibility, dependencies, and resource constraints.
• Contribute actively to IS&T portfolio prioritization, ensuring that domain initiatives are aligned with overall IT strategy, delivery capacity, and business value across all domains.
• Ensure that backlog prioritization and roadmap decisions within the domain are consistent with portfolio-level decisions and delivery commitments.
• Represent the domain in IS&T governance forums, strategic committees, and cross-domain review boards, providing clear recommendations based on value, urgency, dependencies, risks, and resource constraints.

2. Product, Project & Delivery Management

• Oversee end-to-end delivery of domain initiatives, ensuring expected scope, timelines, quality, and cost targets are met.
• Ensure Product Team Managers, Product Managers, BAs, Functional leads, Solution Architects, and Engineering teams work in coordinated, integrated delivery mode.
• Ensure domain priorities are balanced against global IS&T constraints, avoiding silo-driven prioritization and local optimization.
• Identify, assess, and manage cross-domain dependencies impacting projects and product evolutions, in close collaboration with Portfolio Management and Project Managers, including major transformation initiatives.
• Anticipate resource contention and delivery conflicts between domain initiatives and transversal programs, and proactively propose trade-offs or sequencing options.
• Ensure integration of modern engineering practices (DevOps, CI/CD, automation, observability) into delivery activities.
• Validate architectural decisions, technical feasibility, and delivery readiness for all initiatives.

3. Run, Stability & Operational Excellence

• Own domain-level run performance, including stability KPIs, SLA adherence, incident rate, MTTR, and production quality.
• Steer L2 and L3 support activities in collaboration with SW Engineering, IT Ops, and QA.
• Drive proactive incident prevention, technical debt reduction, and obsolescence remediation.
• Guarantee compliance with audit, security, data privacy, and legal/ regulatory requirements.

4. Resource, Budget & Vendor Management

• Manage domain budget (CapEx/OpEx), cost allocations, vendor contracts, and license models.
• Ensure accurate resource capacity planning, covering internal teams and external partners.
• Monitor vendor performance, delivery SLAs, and contribute to sourcing strategy decisions and vendor selections.
• Ensure the domain maintains the right mix of skills to support modernization and business expectations.
• Ensure high availability and performance during peak traffic periods.

5. Stakeholder Management & Business Interlock

• Act as the IT single point of contact for business leadership within the domain.
• Ensure structured intake, qualification, and prioritization of business demands.
• Provide transparent reporting on roadmap progress, risks, incidents, and value realization.
• Manage alignment with other Functional Domains on transversal processes and projects, dependencies, data exchanges, and end-to-end flows…

6. Transformation & Modernization Leadership

• Lead modernization activities: API-first, microservices, cloud adoption, UX improvements, system simplification, and legacy decoupling.
• Collaborate closely with Enterprise Architecture & Data to ensure long-term sustainability of domain solutions.
• Promote continuous improvement, standardization, industrialized delivery, and quality-by-design.

7. Specifics Domain

eCommerce and Product

• Own digital channels (Web, Mobile), CRM, Loyalty, Customer Experience, Marketing Automation, and Subscription applications.
• Ensure consistency of omnichannel experiences and funnel optimization (traffic → conversion → retention).
• Coordinate closely with Marketing, product, eCommerce, Digital, and Customer teams.
• Drive cultural change toward modern engineering, agility, and cross-functional collaboration

Finance, Purchasing, Legal & HR

• Owns systems for billing, payments, ERP applications, interfaces within this ecosystem and with all external systems dealing with finance, HR data flows (eg. invoicing, O2C, legal/compliance systems, HR management system)
• Ensure Compliance and regulatory constraints in all the financial and HR flows : PCI-DSS, PSD2, local regulations (eg PT invoice certification)
• Coordinate with financial management leaders (CFO team, SSC, countries CFOs, Billing and payment leaders and HR projects leads)
• Drive cultural change toward modern engineering, agility, and cross-functional collaboration

Fleet & Vehicles

• Own systems for Fleet Planning, Vehicle Lifecycle, In/Defleet, Telematics, Maintenance, and Remarketing.
• Ensure robust ingestion and use of connected-vehicle data
• Coordinate with OEMs, telematics providers, and Fleet Operations leadership.
• Drive cultural change toward modern engineering, agility, and cross-functional collaboration.

Rental Operations

• Own applications supporting Rental workflows: Digital RA, QMS, station tools, kiosks, and Call Center / NPS systems.
• Ensure operational readiness, ergonomics, and reliability of frontline tools.
• Support operational KPIs (queue time, TAT, NPS) through system enhancements.
• Drive digitalization of rental processes, including mobility tools for station staff (OSCAR)

Sales & IPD

• Own IT systems supporting B2B Sales, Corporate Accounts, Partner/Franchise management, and Distribution APIs
• Ensure robust partner onboarding, API performance, and integration consistency across partners.
• Support commercial strategy, contract management processes, and partner experience.
• Enable franchise digitalization and harmonize partner-facing platforms globally.

IDEAL EXPERIENCE

• 10+ years of experience in IT delivery or product management, including leadership of complex digital or enterprise application portfolios.
• Proven experience managing multi-team, multi-vendor environments.
• Strong understanding of SDLC, Agile/Hybrid delivery methods, project management, enterprise architectures, cybersecurity, cloud, integration, and data practices.
• Experience working with senior business leadership and leading transformation initiatives.

SKILLS & COMPETENCIES

Leadership

• Team leadership, coaching, and ability to influence at senior levels.
• Strong prioritization and decision-making skills in complex environments.

Technical Awareness

• Understanding architecture principles, integration patterns, cloud, APIs, security, QA, and DevOps.

Delivery Excellence

• Expertise in portfolio steering, budget control, vendor management, and KPI-driven performance improvement.

Communication

• Excellent communication, synthesis, and negotiation capabilities.
• Ability to simplify complex technical topics for business stakeholders.

OTHER PERSONAL CHARACTERISTICS

• Strategic thinker, structured, and analytical.
• Value-driven, collaborative, and resilient.
• Strong customer orientation and sense of ownership.
• Comfortable with change and ambiguity.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com