JD
Functional Consultant - Dynamics 3 65 Customer Service
Function
Functional Consultant Dynamics 365 Customer Service will join one of the Project/Service Delivery.
As our Functional Consultant CS, you…
• Are responsible for implementing CS solutions that support a life cycle within domains as customer service, marketing, sales and field service so that it can run efficiently and effectively.
• facilitate requirements gathering workshops and think along with the customer
• work shoulder-to-shoulder with Project/Support team and customer
• translate business functional, non-functional requirements into a solution
• configure and expand the core functionality using Power Platform components
• verify the solution to guarantee quality of the solution
• document the solution
• contribute to key user training
• contribute to growing our CS capabilities and product offering
Our ideal candidate…
• Knowledge of Power Platform: Strong understanding and experience with the Power Platform ecosystem. Microsoft Power Platform certifications are a plus.
• Proficiency with Dynamics 365 Customer Service: Advanced knowledge of Microsoft Dynamics 365 Customer Service and its core features (such as case management knowledge management, etc.).
• Integration expertise: Understanding of how Microsoft Dynamics 365 Customer Service integrates with a Customer Information System (CIS) for seamless operations. Necessary to have familiarity with the Dual Write concept.
• Consulting experience: Prior consulting experience in implementing Microsoft Dynamics 365 Customer Service, including working with clients to understand their needs and delivering effective solutions.
• Willingness to learn: Eager to learn and adapt to our unique software layer built on top of Microsoft Dynamics 365 Customer Service.
• Problem-solving skills: Strong analytical skills to identify and resolve issues, with a particular focus on troubleshooting problems, including those related to deployment.
• Low-Code/No-Code experience: Hands-on experience with low-code/no-code development, particularly within Power Platform, to build solutions with minimal coding effort.
• Experience in working with Omni channel is a plus.
• Has at least 5 years of proven knowledge and experience in Microsoft Dynamics 365 CS domain. Knowledge in Sales and Marketing & Field Services will be an added advantage.
• Fluent in English (oral and written)
• MS certifications in related domains are considered a plus, willing to go for one or multiple certificates is that too (Microsoft Dynamics 365 Fundamentals CRM and/or ERP, MS Power Platform Fundamentals, MS Power Platform Functional Consultant Associate, Microsoft Dynamics 365 Sales/Marketing/Customer Service/Field Service Functional Consultant Associate)
Talent Smart is expanding with consistent efforts to progress our business from the inception of our operations. We are successful in leveraging on our expertise, technology and infrastructure platforms to deliver the desired output and become a preferred partner to our clients.
We have focused on value creation for our clients with the right blend of processes, technologies and our skilled in-house staff. We help our clients by reducing the financial and opportunity costs of an employee. We focus on continuous improvement of business processes and aim at client satisfaction. This helped us to attain superior levels of business competence and customer satisfaction.
Talentsmart works with leading clients across industry verticals, addressing their requirements in Information technology, Health care, BFSI, FMCG and Consumer products, Retail, Telecom, BPO and ITES, Automobiles, Services, Manufacturing, Engineering and other sectors.
