As a Functional Consultant – Dynamics CRM, you will:

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  Interact with clients to gather business requirements and understand their needs thoroughly.
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  Use appropriate techniques to document, elicit, and assess requirements to ensure they are clearly understood.
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  Work closely with technical leads to analyze business requirements and suggest relevant technical solutions.
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  Participate in design reviews, ensuring the application design aligns with quality standards.
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  Write code and configure solutions as per the client’s specifications, adhering to best coding practices.
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  Develop and extend Dynamics CRM functionalities through Power Platform tools (Power Apps, Power Automate, Power BI).
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  Customize and configure Dynamics 365 modules (e.g., Sales, Customer Service, Marketing).
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  Ensure all code developed follows established coding standards (organizational or client-specific).
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  Complete tasks within the defined schedules, maintaining version control, and defect management.
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  Contribute to the creation of project documentation as per the QMS (Quality Management System).
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  Guide junior team members and provide them with necessary support in completing their tasks.
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  Mentor and conduct knowledge-sharing sessions like workshops and presentations to enhance team skills.
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  Facilitate workshops to train end-users and business stakeholders on CRM system usage.
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  Assist with UAT and resolve any issues that arise during testing.
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  Adhere to organizational quality and operational processes, and suggest improvements for the current processes.
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  Ensure full compliance with defined standards and policies.
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  Collaborate with cross-functional teams to integrate Dynamics CRM with other platforms like SharePoint, Power BI, and Power Automate.