Job Description

Functional Business Analyst

Do you enjoy turning complex processes and user-needs into practical digital solutions? Join ING’s Corporate Legal Operations team as a Functional Business Analyst and help improve the processes and applications that support legal work across our international organisation. You will work at the intersection of business analysis, legal technology and continuous improvement. You will contribute across our legal application landscape and help deliver improvements that make colleagues’ work simpler, more consistent and more efficient.

The Corporate Legal Operations team

You will join Corporate Legal Operations, a team of ten colleagues combining paralegal expertise, functional application management and project support. We manage important legal processes and applications used across ING, including solutions for legal entity management, Powers of Attorney, document management, board meetings and Microsoft Power Platform solutions that support various processes. We work pragmatically, support one another and welcome ideas that make our services easier and more effective.

Roles and responsibilities

You will help shape how legal work is supported by technology across ING. The role combines business analysis, hands-on functional application management, user support and stakeholder coordination in an international setting at the heart of ING.

You will start with our legal entity management application and gradually broaden your impact across our legal tech landscape, the related processes and the needs of its users. This is an opportunity to combine analysis, technology and stakeholder collaboration.

Through these responsibilities and activities, you will deliver the following outcomes:

• Simpler processes with less manual work and avoidable user effort.
• Successful application adoption through clear guidance and support.
• Prompt incident resolution with proper follow-up and clear communication.
• Clear requirements and practical improvements that address user needs.
• More reliable, user-friendly and well-documented legal applications.
• Implemented automation solutions that improve legal processes.
• Effective coordination between Legal, external IT suppliers, ING Tech, the robotics team and colleagues globally.

How to succeed

At ING, we hire talented and skilled people for their potential and ability to contribute. We value curiosity, a willingness to learn and take responsibility, and the ability to work well as part of a team. You do not need to know all our applications from day one. What matters is that you learn quickly, ask the right questions and grow into the role with the support of experienced colleagues.

We are looking for someone with the following mindset and approach:

• Team spirit: You always comply with ING’s Orange Code – help others to be successful, take it on and make it happen and always be a step ahead. You share knowledge and actively seek collaboration.
• Responsible: You take ownership, prioritise effectively and navigate ambiguity.
• Analytical thinking: You analyse situations carefully and work transparently and systematically.
• Solution-oriented: You develop creative, practical solutions with colleagues.

Required skills and experience:

• A relevant bachelor’s or master’s degree, such as in Industrial Engineering & Management.
• At least one year of relevant work experience in business analysis and/or functional application management, preferably within a corporate environment.
• Fluency in spoken and written English.
• A proactive, analytical, service-minded and constructively critical approach.
• Strong interpersonal skills, a team-oriented mindset and the ability to prioritise effectively.
• The ability to quickly understand and navigate applications and processes.
• Experience with Lean, Agile or Microsoft Power Platform tools such as Power Automate and Power Apps is an advantage.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?

Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.