Job Description

Functional Area Supervisor

Application Deadline: 30 June 2026

Department: Federal Services

Employment Type: Full Time

Location: New York, NY

TeleSolv Consulting is seeking an experienced Functional Area Supervisor to support one of our federal clients in a high-volume government records and file operations environment. This is a fully onsite position supporting daily operations, staff supervision, and production reporting.

The ideal candidate will have experience leading clerical, records, or administrative teams in a structured and performance-driven environment.

Responsibilities:

• Assign, monitor, and review the work of departmental staff
• Report daily production statistics to the Site Manager
• Prioritize workload and reallocate resources to meet Government-established goals
• Ensure accurate completion of all assignments, including daily timesheets
• Monitor staff attendance and absences
• Support processing of priority assignments
• Identify and address performance issues and recommend corrective actions
• Schedule staff, approve leave requests, and assist with disciplinary actions when appropriate
• Mentor team members and develop training plans
• Create and update Standard Operating Procedures (SOPs)
• Participate in meetings with Government personnel
• Serve as the point of contact for site operations in the Site Manager’s absence
• Perform other duties as assigned

Qualifications:

• Must be a U.S. Citizen
• Must be able to obtain and maintain a Public Trust – Level 3 (PT-3) clearance
• High school diploma or equivalent required
• Prior experience in clerical, filing, records management, or administrative support roles
• Experience supporting Government operations or working in high-volume documentation environments
• Prior experience supervising or leading staff in an operational setting
• Strong leadership and team-coordination abilities
• Proficiency in monitoring workflow and meeting production targets
• Excellent written and verbal communication skills
• Ability to assess performance issues and implement corrective actions
• Ability to develop training content and guide new employees
• Strong organizational skills and attention to detail
• Ability to maintain operational standards and adapt best practices