Job Description

Functional Analyst – Salesforce Marketing Cloud

We are looking for a Functional Analyst with strong Salesforce Marketing Cloud expertise to support the implementation, administration, and continuous improvement of a CRM platform. You will work closely with business stakeholders to gather requirements, configure the platform, perform testing, and ensure the smooth operation of Marketing Cloud.

Key Responsibilities

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  Analyze business requirements and translate them into functional solutions.
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  Configure and administer Salesforce Marketing Cloud.
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  Maintain and optimize the Marketing Cloud platform.
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  Manage user access, permissions, security, and data quality.
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  Support Marketing Cloud integrations (API, FTP, Marketing Cloud Connect).
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  Perform functional, unit, integration, and acceptance testing.
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  Create functional documentation, user stories, and process documentation.
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  Troubleshoot platform issues and support end users.
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  Collaborate with business and technical teams using Agile methodologies.

Required Skills & Experience

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  Experience as a Functional Analyst with Salesforce Marketing Cloud.
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  Strong knowledge of Salesforce Marketing Cloud administration and configuration.
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  Experience with Business Analysis and Functional Analysis.
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  Knowledge of Salesforce Sales Cloud.
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  Experience with Jira and Confluence.
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  Experience with Incident Management and software testing (Unit, Integration, and User Acceptance Testing).
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  Understanding of Marketing Cloud Builders, Studios, data management, security, and governance.
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  Knowledge of SQL and Marketing Cloud integrations (API, FTP, Marketing Cloud Connect).
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  BPMN knowledge is a plus.

Preferred Certifications

• 
  Salesforce Marketing Cloud Administrator.
• 
  Salesforce Marketing Cloud Email Specialist.

Languages

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  Native or bilingual proficiency in Dutch or French
• 
  Professional working proficiency in English

Location

• Brussels, Belgium
• Hybrid (2–3 days onsite per week).