Job Description

Vancouver Coastal Health is currently looking for a business analyst to support our automation journey. The role requires strong skills in collaborating with project partners and mapping workflows to see where technology can improve processes. You will lead discovery meetings, document business requirements, coordinate user acceptance testing (UAT), and help to sustain and troubleshoot deployed automationsReporting to the designated Regional Manager or Director, the Functional Analyst leverages business and technical knowledge to ensure that assigned business systems effectively support business strategies, objectives, processes and practices for an assigned business area. Responsible for ensuring that functional Business Systems issues are resolved effectively and in a timely manner and continually looks for opportunities to maximize usage of the system to ensure on-going business process improvement. As the primary point of contact for the designated business area users (Employee Engagement/Human Resources, Scheduling & Timekeeping, Finance, Payroll, Supply Chain, Accounts Payable and Revenue Services, etc) across Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Functional Analyst is the acknowledged expert in the designated Business Systems’ modules and works with stakeholders to streamline and standardize processes and implement best practices. Works with users to troubleshoot system problems, test system solutions, establish clear lines of communication and ensure clear visibility to critical functional issues. Works closely with IMIS team members to address technical issues and works with other corporate departments as well as counterparts in other business areas to mitigate risk around shared elements and critical system dependencies. Ensures established operating standards and policies are adhered to. Configures system changes affecting system processing and changes to common data elements shared across modules, writes queries to pull information from the system and conducts system audits to ensure data integrity. Identifies opportunities to further take advantage of the system and keeps up to date with new and upcoming functionality. Provides technical leadership and direction to Analysts as required and provides advice and system recommendations to business area team members and other corporate department stakeholders. QUALIFICATIONS:Bachelor’s Degree in a related discipline supplemented by related Information Systems courses, plus a minimum of five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting an equivalent combination of education, training and experience. Extensive experience with complex Business systems, project planning and control are essential. ROLE SPECIFIC EXPERTISE:• Expertly applies knowledge of business system modules relating to the designated business area (Employee Engagement/HR, Scheduling & Timekeeping, Finance, Supply Chain, Payroll, Accounts Payable and Revenue Services, etc.) and maintains an understanding of interdependencies with other modules. • Uses an understanding of business functions and processes in order to enhance business processes and create efficiencies through enterprise application systems.• Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes and systems, enhance efficiency and contribute to overall organizational success. • Uses strong communication skills and the ability to establish and maintain strong communication channels with stakeholders.• Applies solid technical and troubleshooting abilities in the provision of Business Systems & Integrations support.• Exercises strong initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.• Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.• Physical ability to perform the duties of the position.MANAGEMENT VALUES:You care for everyone:• You’re compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You’re a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.