Job Description

About Us

At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service experiences.

For more than 40 years, we have shaped how people connect with essential services - reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Together with our global partner ecosystem, we help organizations innovate at scale and build and deliver smarter service experiences tailored to their markets and customers.

Now, Qmatic is entering a defining growth phase where AI is central to our strategy, product innovation, and global commercial expansion. We are investing heavily in AI-driven solutions that help customers automate intelligently, operate more efficiently, and deliver personalized service journeys at scale.

About the Role

We are looking for a Fullstack Software Developer with a focus on backend development, strong architectural understanding, and a genuine interest in applying AI-driven approaches to modern software development.

You will join the team responsible for building and maintaining Orchestra — the core platform behind Qmatic’s customer journey management solutions. This is a foundational system that powers both customer-facing and staff-facing applications used to orchestrate and manage customer journeys at scale.

Our current Orchestra platform is primarily built in Java, using a combination of Spring, Spring Boot, and Java EE. It supports multiple relational databases, including PostgreSQL and MS SQL Server, and is deployed across both on-premises and hosted environments. For customers with higher resilience or latency requirements, we also operate distributed deployments of core services.

As part of Qmatic’s next growth phase, the team is focused on modernizing the platform into a next-generation foundation for customer journeys management. This includes evolving the architecture, improving scalability and maintainability, and introducing AI-assisted engineering practices to improve development efficiency, system quality, and time-to-market.

We are looking for engineers who have worked on backend systems where changes are not trivial, and where decisions need to balance performance, reliability, and long-term maintainability.

Responsibilities

• Own and drive development work of a core platform/APIs with the focus on enabling others to build and deploy applications, integrations with other systems.

• Continuously design, develop and deploy services focusing on high availability, excellent quality, low latency, and performance.

• Troubleshoot and resolve customer issues (third-line support)
• Improve system performance, reliability, and security
• Integrate AI/ML capabilities into products and workflows

Required Qualifications

• Experience building and maintaining scalable and complex backend systems, understanding of service-oriented and distributed architectures
• Strong experience with designing and maintaining APIs, SQL databases in various environments
• Fluency in multiple programming languages, primarily Java, JavaScript/TypeScript, Python
• Experience of working with on-prem and cloud platforms (Azure, AWS, or Google Cloud)
• Experience with AI development tools (e.g. Claude, Cursor, GitHub Copilot)
• Exposure to modern AI engineering workflows (e.g. agents, automation, tool integrations)
• Familiarity with Kubernetes, DevOps practices and cloud services is considered meritorious but not critical
• Ability to work from high-level architecture design down to efficient code
• Curious mindset to solve problems, strong team mentality & high sense of accountability
• Ability to take the initiative and collaborate across teams
• Relevant education or experience
• Fluent in writing and speaking English. Swedish is a plus

What We Offer

• Opportunity to work with modern AI technologies
• Flexible working environment
• Collaborative and innovative team culture
• Professional development and learning opportunities
• Competitive salary and benefits

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