Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS received the Best in Educational Cooperation award from HIPA in 2019 and was acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
We are working on a telecommunications-focused customer support solution designed to handle internet and network-related issues. The platform enables customers to troubleshoot problems independently through guided diagnostics, perform basic actions such as connection or device (ONT/router) resets, and create trouble tickets when issues cannot be resolved.
The system also supports complaint handling and appointment scheduling with field technicians when on-site intervention is required. All processes can be initiated via digital channels, including chat-based interactions (e.g. chatbot or agent-assisted) and online self-service interfaces.
Overall, the solution combines self-service capabilities with structured customer support workflows to deliver a seamless and efficient issue resolution experience.
Your tasks:
What knowledge would be helpful for your future tasks?
3-5 years experience with:
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH), the largest ICT employer in Hungary is a subsidiary of the Deutsche Telekom Group.
Founded in 2006, it now employs 5.500 people and provides a wide range of IT and telecommunications services. In 2019, it won the Hungarian Investment Promotion Agency (HIPA) award for best educational cooperation and was ranked the most attractive workplace in Hungary in 2025 based on an independent PwC survey. It was also named the most ethical multinational company. It is continuously developing its four locations in Budapest, Debrecen, Pécs and Szeged, and is looking for qualified IT professionals to join its team.
