MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
·Minimum of 18 years of age.
·Clear a criminal background check.
·High School Diploma and/or equivalent (GED)
Skills/Abilities:
·Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
·Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
·Clear and effective oral and written communications skills.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
The Security Supervisor is responsible for overseeing daily security operations within a retail environment, ensuring the safety and security of customers, tenants, employees, and property. This position provides direct supervision to security officers, enforces property policies, and serves as the primary point of contact for incident response and escalation.
Key Responsibilities
- Supervise and support security officers during assigned shifts, ensuring adherence to post orders, policies, and procedures
- Conduct routine patrols of interior and exterior areas to identify and mitigate safety and security risks
- Respond promptly to incidents including disturbances, medical emergencies, theft, and policy violations
- Complete detailed incident reports and ensure accurate documentation of all security-related activities
- Enforce property rules, including trespassing, loitering, and prohibited behavior in alignment with retail property policies
- Coordinate with local law enforcement, fire departments, and emergency services when necessary
- Provide excellent customer service while maintaining a strong security presence
- Monitor CCTV systems and radio communications to ensure situational awareness
- Train, mentor, and evaluate security personnel; assist with scheduling and staffing needs
- Support emergency preparedness procedures and assist in evacuations or crisis situations
Qualifications
- High School Diploma or GED required
- Minimum of 2–3 years of security experience, preferably in a retail or mall environment
- Prior supervisory or leadership experience strongly preferred
- Valid driver’s license with a clean driving record
- Must be able to pass background check and drug screening in accordance with Indiana regulations
- Strong report writing and communication skills
- Ability to remain calm and professional in high-stress situations
- Working knowledge of security systems (CCTV, access control, radios)
Required Skills & Competencies
- Leadership and team management
- Conflict resolution and de-escalation techniques
- Strong attention to detail
- Decision-making under pressure
- Professional appearance and demeanor
- Customer service-oriented mindset
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to climb stairs and respond quickly to incidents
- Ability to lift up to 25 pounds if necessary
Work Environment
- Indoor and outdoor retail setting
- Exposure to varying weather conditions during exterior patrols
- May include evenings, weekends, and holiday shifts
Compensation & Benefits
- Competitive hourly wage or salary (based on experience)
- Health, dental, and vision benefits (if applicable)
- Paid time off and holiday pay
- Opportunities for advancement within security operations
