Job Description

Join Our Seasonal Team!

We're currently building our talent pipeline for Full-Time Seasonal Customer Relations Specialists! If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a rewarding seasonal opportunity, we'd love to hear from you.

As a Seasonal Customer Relations Specialist, you'll be the front line of the customer experience, providing exceptional support through phone, email, and live chat while helping customers with orders, product questions, billing inquiries, and issue resolution. You'll play a vital role in delivering outstanding service during our busiest season.

This is a full-time, seasonal, on-site opportunity with a starting pay of $17.00 per hour

If you're interested in joining our team and making a difference for our customers, we encourage you to apply today!

The Seasonal Customer Relations Specialist serves as the front line of the customer experience, delivering timely, accurate, and empathetic support across phone, email, and live chat channels. This role is responsible for resolving customer inquiries, processing orders, and addressing service-related concerns while maintaining a high standard of professionalism and brand representation.

This position plays a critical role in protecting the customer experience during peak seasons by balancing speed, quality, and accuracy in a high-volume contact center environment.

Key Responsibilities

Customer Support & Issue Resolution

• Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels.
• Resolve customer concerns related to orders, billing, product issues, and service experience.
• De-escalate customer concerns and escalate complex or sensitive issues appropriately.
• Troubleshoot basic technical issues, including online order placement and password resets.

Order Management & Transactions

• Process customer orders in compliance with PCI regulations.
• Modify, cancel, or reship orders as needed.
• Issue refunds, credits, and billing adjustments in accordance with company policies.
• Process returns and initiate shipping claims for lost or damaged items.

Customer Experience & Brand Representation

• Deliver a positive, engaging, and solution-oriented customer experience.
• Serve as a product and brand ambassador by providing accurate product and promotional information.
• Review and moderate customer feedback and product reviews, escalating trends when necessary.
• Support customer follow-up and communication related to claim resolutions.

Documentation & Operational Support

• Accurately document customer interactions, including inquiries, complaints, and resolutions.
• Maintain customer account information and ensure data integrity.
• Support Address Verification System (AVS) and fraud-prevention processes as required.
• Stay current on product updates, promotions, and operational procedures.

Cross-Functional Collaboration

• Partner with Operations, Merchandising, Customer Relations, and other internal teams to resolve customer issues.
• Escalate recurring customer concerns or operational trends impacting the customer experience.
• Work effectively both independently and as part of a collaborative team.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of two years of customer service experience required.
• Call center or contact center experience strongly preferred.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Professional phone presence and a customer-first mindset.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to accuracy.
• Effective problem-solving, de-escalation, and conflict-resolution skills.
• Proficiency with Microsoft Outlook and general computer systems.
• Ability to quickly learn new systems, processes, products, and procedures.
• Strong organizational and time-management skills.
• Ability to maintain professionalism when handling sensitive or challenging customer concerns.
• Ability to work effectively both independently and within a team environment.

Preferred Qualifications

• Bilingual in English and Spanish.
• Previous e-commerce or online shopping experience.
• Experience supporting customers through multiple channels, including phone, email, and live chat.
• Experience processing orders, refunds, credits, returns, or shipping claims.

Work Environment and Schedule

• This is an on-site position and is not remote.
• Full-time seasonal schedule.
• Flexibility is required to support peak business periods.
• Candidates must be available to work overtime, evenings, and weekends as business needs require.
• Consistent and reliable attendance is required.

Compensation

The starting pay for this position is $17.00 per hour Actual compensation may vary based on experience, skills, and other factors permitted by law.