Andy Frain Services

Full Time Retail Security Officer

Andy Frain Services  •  $16/hr  •  Indiana (Onsite)  •  1 day ago
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Job Description

Security Officer (Full-Time)

LOCATION:

Tippecanoe Mall – Lafeyette, IN

PAY:

$16.00/hour

POSITION TYPE:
Full-Time

SCHEDULE:

Afternoon and Evenings

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

  • Weekly pay
  • Flexible scheduling
  • Employee discounts
  • Employee Assistance Program (confidential support resources)
  • Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

  • Patrol assigned areas or maintain a fixed post to monitor activity
  • Control access points and manage pedestrian/vehicle traffic
  • Identify and report suspicious activity, incidents, or safety concerns
  • Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

  • Monitor CCTV cameras and security systems
  • Complete daily activity logs, incident reports, and required documentation
  • Maintain awareness of surroundings at all times

Safety & Compliance

  • Follow all post orders, company policies, and safety procedures
  • Maintain knowledge of emergency response protocols
  • Inspect property for safety risks (fire hazards, equipment issues, etc.)
  • Support loss prevention and recommend safety improvements

Customer Service

  • Greet and assist customers, employees, and visitors in a professional manner
  • Provide directions and support as needed
  • Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

  • Strong customer service and communication skills
  • Ability to stay alert and respond calmly in emergency situations
  • Reliable, punctual, and able to follow directions
  • Ability to write clear and accurate reports
  • Must present a professional appearance and demeanor

Preferred

  • Prior security or customer-facing experience
  • Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

  • High level of attentiveness and situational awareness
  • Dependable and team-oriented
  • Able to multitask and work in a fast-paced environment
  • Strong work ethic with a sense of urgency

Work Expectations

  • Arrive on time in full uniform and ready to work
  • Stay engaged and proactive throughout your shift
  • Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Qualifications

Key Responsibilities

  • Provide a visible security presence throughout the property to deter theft, vandalism, and unsafe behavior
  • Perform routine foot and mobile patrols of interior and exterior areas
  • Respond promptly to incidents, emergencies, and guest service calls
  • Complete detailed and accurate incident reports in a timely manner
  • Enforce property rules, tenant policies, and local/state laws
  • Monitor CCTV systems and access control systems
  • Coordinate with local law enforcement, fire departments, and emergency responders when needed
  • Assist with crowd control, special events, and high-traffic situations
  • Address loitering, trespassing, unattended minors, and disruptive individuals in accordance with property protocols
  • Support life safety procedures, including evacuations and medical incidents

Qualifications

  • High school diploma or GED required
  • Prior security, law enforcement, or military experience preferred but not required
  • Strong report writing and communication skills
  • Ability to remain calm and exercise sound judgment under pressure
  • Customer service oriented with a professional demeanor
  • Ability to walk and stand for extended periods
  • Flexible schedule, including nights, weekends, and holidays

Preferred Skills

  • Experience in a retail or mall security environment
  • Knowledge of emergency response procedures
  • Familiarity with CCTV systems and incident reporting platforms
  • Conflict resolution and de-escalation skills
Andy Frain Services

About Andy Frain Services

Andy Frain Services.....America's leading provider of integrated solutions to security and events needs for over 90 years.

Rich in history, focused on results, Andy Frain provides a unique blend of security solutions and professionalism in crowd management services.

A respected and trusted business partner, Andy Frain Services is a very impressive organization. We are proud to offer services within the following business segments.

Business & Industry (Commercial Security)

Transportation

Retail

Sports and Entertainment

Special Events

Technology (www.prismesolutions.com)

Mission Statement:

Our goal to exceed customer expectations is driven by the belief in the dignity of work and respect for the individual.

We are committed to living the tradition of Customer Service is Every Employee's Job.

State License Numbers can be found here.

http://www.andyfrain.com/State_Licenses.cfm

Industry
Security & Investigations
Company Size
1,001-5,000 employees
Headquarters
Aurora, IL
Year Founded
1924
Website
andyfrain.com
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