Job Description
First impressions and lasting connections! At Northland Heights in the North Hills, our Receptionist provides a vibrant and exciting addition to our Administration department.
Full Job Description:
Our Receptionist is one of the most important positions in establishing an atmosphere of exceptional customer service. This person greets and assists visitors, families, incoming callers, and residents in a manner that projects a warm and inviting atmosphere. Outstanding customer service is the primary goal of the receptionist; therefore, honoring resident requests is our specialty.
The person holding this position is responsible for carrying out all assigned duties and responsibilities in accordance with current federal, state, and local regulations, as well as company policies and procedures.
Essential Duties of Position
Customer Service:
1. Acknowledge all visitors/family members/residents with friendly and helpful demeanor.
2. Answer telephones and transfer calls to respective departments.
3. Displays excellent customer service skills in all interactions with residents, visitors, and staff members.
4. Escorts people, if necessary, to resident rooms and other areas.
5. Promotes positive public image through professional appearance, professional positive attitude and interactions.
6. Responsible for always maintaining cleanliness and organization of lobby and reception areas.
7. Contact the nursing staff if a resident has any nursing needs.
Clerical Duties:
1. Assists with mail sorting for residents and facility.
2. Operates the copier, scanner, and fax machines.
3. Send and receive emails.
4. Schedule transportation requests for facility van for resident appointments.
5. Creates various types of documents for daily functions.
Benefits
1. Paid Time Off
2. 401k Match
3. Health Insurance
4. Dental Insurance
5. Vision Insurance
6. Life Insurance
7. Employee Assistance Program
8. Dayforce Wallet
9. Semiannual Performance Evaluations/Appraisals
Requirements:
1. High School diploma or GED
2. Ability and willingness to provide exceptional customer service
3. At least one year experience in a nursing facility preferred.
Schedule
Full Time, Monday-Friday. No weekends.
8am-4:30pm
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We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.
