Job Location 57 INTERLAKEN RD - STOCKBRIDGE, MA 01262 Salary Range $17.00 - $17.50 Hourly
The Receptionist for the Healing Arts Department provides a warm and welcoming environment, while creating positive first impressions for guests. She/He also performs administrative tasks and dispensary side work of daily operations.
SCHEDULE REQUIREMENTS
Must be available for Weekend and Evening Shifts
ACCOUNTABILITIES
- Check in guests for services, as well as changing and cancelling appointments
-Responsible for opening and closing the department each day according to standard operating procedure
-Assist with Linen room maintenance and dispensary duties, ensuring product availability for all services.
-Respond to to therapist's needs for facility and product written requests
-Work Side-By-Side with therapists to assure smooth flow of appointments and guest satisfaction
-Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests
-Maintain a clean, safe, full y stocked, and well organized work area
-Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that require attention
-Builds effective relationships with customers, identifies customer expectations, tries to see issues for their point of view, offers practical solutions to problems
-Other duties as assigned
COMPETENCIES
-Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment
-Possesses strong core ethics, integrity, and values consistent with Kripalu's Organizational principles
-Defaults to a collaborative style with colleagues
-Builds and maintains effective relationships, identifies internal and external customer expectations, sees issues from their point of view
-Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed
-Actively cultivate a sense of fun, joy and optimism in yourself, your team, and with your peers
-Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in area of expertise
-Embraces experiences as learning opportunities
-Accepts responsibility for personal and professional development and growth
-Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity
MINIMAL QUALIFICATIONS
-1-3 years customer service or related experience
-Associates degree OR equivalent experience including training in Microsoft programs
-Basic math and money/POS skills
-Ability to work independently while being a team player
-Prior experience with ResortSuite software a plus
ESSENTIAL PHYSICAL REQUIREMENTS
-Prolonged periods (at least two consecutive hours) of standing/walking around the department
-Frequent use of computers and handheld electronic equipment.
-Reaching, including above eye level, crouching, kneeling, stooping
-This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
-Lifting and moving items weighing up to 35 lbs.
For over 50 years, Kripalu has been a leader in yoga and mindfulness-based education. Rooted in compassion—the very meaning of Kripalu—we are a nonprofit educational organization dedicated to igniting personal and societal transformation.
