THE TEAM
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
THE OPPORTUNITY
Join our dynamic retail team and start your career with a proudly Canadian fashion leader.
We encourage all qualified candidates to apply for this existing vacancy within our organization.
About the Role:
We believe in promoting from within. Our store managers, district managers, and sales directors all started in the same place: the sales floor.
As Management in Training, you'll gain hands-on experience in all aspects of store operations, with the potential to grow into a management role. Reporting to the Manager, you'll play a pivotal role in ensuring efficiency, meeting customer expectations, and maximizing sales potential while learning how to coach, train, and support a team.
Skills You'll Gain:
Customer Experience and Sales:
Exceptional Customer Service: Learn to acknowledge and approach customers the Browns way.
Expert Assistance: Learn to provide exceptional product information and handle inquiries professionally on the cash and selling floors.
Effective Complaint Resolution: Gain the skills to handle complaints respectfully and with the authority to make reasonable exceptions.
Driving Sales: Maximize sales and exceed sales targets through effective strategies.
Day-to-Day Operations:
Performance Tracking: Understand and track store performance metrics in percentages and dollars, sharing results with the team.
Efficient Scheduling and Payroll Administration: Create schedules in advance to meet store needs and handle payroll administration tasks, including sick days, quota adjustments, part-time slips, and days off.
Inventory Management: Monitor stock levels, assist with inventory counts, and maintain accurate records.
Visual Merchandising: Set up and maintain visually appealing product displays, ensuring proper pricing, labeling, and adherence to the visual checklist.
Store Cleanliness and Safety: Maintain a clean, organized, and safe front and back store environment for employees and customers, including windows, floors, cash desk, and fixtures.
Coaching, Training, and Support:
Staff Mentoring: Train and mentor staff to achieve goals, improve performance, and foster strong relationships.
Leadership Development: Identify and develop future leaders through targeted training programs.
Continuous Growth: Support the ongoing development of team members.
Adequate Staffing: Ensure sufficient part-time staffing to meet operational needs.
Conflict Resolution: Assist team members in resolving conflicts and maintaining a positive work environment.
What We're Looking For:
Proven sales experience, preferably in retail
Passion for sales and fashion
Excellent communication skills in both French and English
High school diploma or equivalent. A bachelor's degree in business, retail management, or a related field is an asset.
Strong leadership and interpersonal abilities
Exceptional customer service skills
Outstanding organizational and multitasking capabilities
What's in it for You:
We’re hiring Full-Time Management in Training Associates starting at $18.75/hr ($750 weekly) to 19.38/hr ($775 weekly). Along with pay there is potential gains through commissions and performance-based incentives—earn up to $25/hr ($1,000 weekly).
Thriving team culture with career development opportunities and management prospects.
Comprehensive training and ongoing support
Group insurance coverage, including dental, medical, vision, and virtual care
Employee Assistance Program
Employer contributions to your RRSP
Employee discount
Apply for our Management in Training Now!
If you're ready to tap into your leadership potential and make your mark at a dynamic and thriving company, apply today to start your journey as Management in Training at Browns and shape the future of fashion with us!
We appreciate your interest in this role, but please note that only selected candidates will be contacted.
Thank you for your interest in Browns!
#LI-DNI
Browns Shoes est une entreprise familiale établie à Montréal en 1940. Browns est synonyme de collections de grands créateurs internationaux, de produits de cuir luxueux et de mode exclusive pour les femmes, les hommes et les enfants.
L'un des secrets du succès de la chaîne réside dans la philosophie de vente au détail de son président, Morton Brownstein, qui explique : Je veux que chaque client dise : « Je dois aller chez Browns », et non « Je dois acheter une paire de chaussures ». Si nous y parvenons, nous aurons réussi à faire correspondre « chaussures » à Browns dans l'esprit du client, de sorte que pour lui, le seul endroit où il peut acheter des chaussures est Browns.
Browns est enthousiaste quant à son rôle de premier détaillant de chaussures de mode au Canada. L'entreprise prévoit d'ouvrir de nouveaux magasins et d'en rénover plusieurs, ainsi que d'élargir les collections de créateurs et d'introduire de nouvelles lignes exclusives.
Browns Shoes is a family-owned business established in Montreal in 1940. Browns is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men and children.
One of the secrets to the success of the chain is the retail philosophy of chairman Morton Brownstein, who explains, "I want every customer to say, ‘I need to go to Browns,’ not ‘I need to buy a pair of shoes.’ If we accomplish this, then we have succeeded in equating shoes with Browns in a customer’s mind, so that for her or him, the only place to purchase shoes is Browns."
Browns is enthusiastic about its role as the leading retailer of fashion footwear in Canada. The company has plans to open new locations and to renovate several stores, as well as to expand designer collections and introduce new exclusive lines.
