Join our team as a Houseperson at Towne Place Suites Rancho Cucamonga, where you'll play a pivotal role in ensuring our guests enjoy a pristine and welcoming environment. As a key member of our housekeeping team, your responsibilities will extend beyond routine tasks, encompassing a variety of duties that enhance the overall guest experience. You will be responsible for maintaining cleanliness in public areas, assisting with room preparation, and ensuring that all common areas are neat and well-stocked.
Welcome and acknowledge all guests according to company standards
Must exhibit a pleasing personality to ensure the highest level of guest service.
Assist Housekeeping and Front Desk, as needed.
Cleaning and maintaining guest rooms, hallways, furnishings, flooring and working/public areas at all times.
Follow written and verbal orders/requests.
Time management and efficiency in tasks.
Restock housekeeping supplies.
Remove trash from garbage bins and sanitize garbage bins.
Deliver items to guest rooms, as requested.
Help all departments, as needed.
Follow all company, safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Ensure that linen closets are stocked with all guest room supplies and collateral.
Responsible for removing trash and soiled linens from Room Attendants carts throughout the day.
Responsible care of equipment and machines
Remain alert, courteous, and helpful to guests and co-workers at all times.
Perform other reasonable job duties as requested.
Detail-oriented and thorough.
Prioritization and time management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite.
Ability to lift at least 35lbs.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
Our company strives to provide exceptional service, quality, and dedication to our guests, associates, and investors of our hotels. We have six name-brand hotels throughout the California region and will be opening the eighth property in Alameda, CA fall of 2023.
James Woo - Chief Executive Officer
As one of the starting directors of the company, James Woo brings fourteen years of hospitality industry experience to WS Management. He began his hospitality career as the General Manager of a select-service hotel. He transitioned to acquisitions and eventually to hotel property development and founded WS Management in 2013.
Sean Woo - Chief Financial Officer
CFO Sean is a founding member of WS Management and is responsible for the company’s financial, accounting and risk management activities. Sean also actively participates in the company’s long-term strategies through identifying, negotiating and financing real estate acquisitions.
Janet Fioriti - Vice President
Janet is responsible for the operating performance, asset preservation, quality and service excellence, revenue management and top-line sales performance for each asset in the portfolio. She is keenly focused on building a culture of entrepreneurial spirit, outrageous hospitality and employee engagement and care.
