Job Description

At High Hotels, hospitality isn’t just what we do, it’s who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.

Are you ready To Spread Joy Through Hospitality?

As a Guest Services Representative for High Hotels Ltd., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, assisting with arrivals and departure, operating the switchboard, and handling departmental accounting and financial transactions as they relate to this position.

Location: The SpringHill Suites, located on Charles Ewing Blvd, in Ewing, NJ.

This is a Full-Time position (approx. 32-40 hours a week) requiring the availability to work either shift: 7:00am - 3:00pm OR 3:00pm - 11:00pm on varying days, including weekends & holidays.

Weekend & Holiday availability is required.

Weekends include a $1/hr. shift premium!

Starting Range: $16.94/hr. Potential for increase is based on experience.

Areas of responsibility for our Guest Services Reps include:

• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering the front desk phone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• Customer service experience preferred.
• Must be capable of handling money accurately.
• Reading, math, and communication skills.
• Ability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• You are eligible for Hilton or Marriott room discounts
• You are eligible for Perfect Attendance Awards
• You are eligible to utilize our Health Coach and Registered Dietician
• Employee Assistance Program (EAP) with Aetna Resources for Living
• You are eligible to participate in the company’s 401k retirement savings plan
• You are eligible to participate in Coworker Activity Committee (CAC) events
• You are eligible to nominate and to receive the Good Measure Award
• High Five
• Safety Shoe Reimbursement