PM Hotel Group

Full Time Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA

PM Hotel Group  •  Warrenton, VA (Onsite)  •  3 hours ago
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Job Description

What You’ll Do:

Here are some of the tasks you'll be responsible for daily:

  • Welcome and acknowledge all guests according to company standards
  • Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc
  • Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC
  • Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits
  • Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Perform any job-related duties as assigned

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit

Minimum Requirements:

  • Self- starting personality who is reliable
  • Always maintain professional appearance
  • Team player who is willing to help with other duties
  • Ability to lift up to 50lbs
  • Valid driver’s license (required)

When You’re Here:

  • Be prepared to accommodate varying schedules including nights, weekends, and holidays.
  • This position will require moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  • This position will require moving for 90% of the time sometimes in varying temperatures.
  • We offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
PM Hotel Group

About PM Hotel Group

People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences. As a company we're committed to our core values of respect for one another, our communities and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. Committed to diversity + inclusion, our people-first mindset lies at the center of our corporate DNA.

Our vision inspires our approach. We build relationships. We create value- driving top line revenue and bottom line results for our owners.

Join us and join the future of hospitality!

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Chevy Chase, MD
Year Founded
Unknown
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