Position Front Desk Associate
Reports to Office Manager
The Front Desk Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.
Job Duties and Responsibilities
• Greet, register, instruct, and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer.
• Communicate with primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• All other duties as assigned by Office Manager or Practice Administrator
• Must be available nights and weekends
Requirements
Required Experience
• High school diploma
• Medical billing/medical receptionist experience preferred.
• Basic computer skills
• Detail oriented
• Exceptional customer service and phone etiquette
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. Headquartered in Morristown, NJ, we are a leading non-profit health care system, powered by a passionate workforce of 24,000 team members dedicated to building healthier communities. Atlantic Health serves more than half the state of New Jersey, including 14 counties and 7.5 million people and provides care for the full continuum of health needs across a wide array of settings, including dozens of outpatient and urgent care locations, Atlantic Rehabilitation Institute, Atlantic Health Goryeb Children’s Hospital, Atlantic Visiting Nurse and Atlantic Mobile Health. Our acute care hospitals include:
• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health CentraState Medical Center, Freehold, NJ
We receive awards and recognitions for our extraordinary care and our supportive workplace culture. Below are just a few of our accolades:
• 100 Best Companies to Work For® - Great Place to Work® and FORTUNE® magazine for 16 years
• One of the 100 Best Workplaces for Millennials: Great Place to Work® and FORTUNE® magazine
• America’s Greatest Workplaces in Health Care: Newsweek
• America’s Greatest Workplace for Women, Gen Z and Inclusion and Diversity: Newsweek
• Best Places to Work in Healthcare – Modern Healthcare
• 150 Top Places to work in Healthcare – Becker’s Healthcare
• Best Employers for Workers over 50 – AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• System for Change Award from Practice Greenhealth
