WE’RE HIRING FOR A FULL-TIME IT SUPPORT ENGINEER IN URUGUAY!

Excis Compliance
is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a
Full-Time IT Support Engineer
to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.

The ideal candidate is technically strong, customer-focused, and capable of resolving complex hardware, software, and network issues. This role is perfect for someone who thrives in a fast-paced environment, demonstrates strong ownership, and consistently delivers a high-quality end-user experience.

Join Excis for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

About Excis

• 
  Clients in
  190+ countries

• 
  6,000+ engineers
  globally

• 
  200+ enterprise clients

We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You’ll Do

• 
  Provide Level 2 technical support
  by resolving complex
  hardware, software, OS (Windows/macOS), printer, and endpoint issues
  escalated from Level 1, ensuring fast resolution and minimal downtime.
• 
  Install, configure, deploy, and maintain
  desktops/laptops, operating systems, and
  enterprise client software
  , delivering reliable
  on-site and remote user support
  aligned with company standards.
• 
  Perform
  network and connectivity troubleshooting
  , including
  wired/wireless networks, VPNs, peripherals
  , and endpoint-related issues to ensure stable and secure access.
• 
  Manage
  endpoint security and access
  , including
  antivirus updates, system patching, user onboarding/offboarding, account provisioning
  , and device preparation while monitoring for security threats.
• 
  Act as an
  escalation point and technical mentor
  for L1 teams; maintain
  ITIL-aligned documentation, SOPs, and knowledge base articles
  , and collaborate with cross-functional teams on
  IT projects and infrastructure improvements
  .

Requirements

What You Need

• 
  Education & Experience:
  Bachelor’s degree in
  Computer Science, Information Technology
  , or related field with prior experience as a
  Desktop Support Engineer, IT Support Engineer, or similar technical support role
  .
• 
  Technical Expertise:
  Strong, up-to-date knowledge of
  computer hardware, operating systems, applications, endpoint environments
  , and
  advanced troubleshooting
  for system and connectivity issues.
• 
  Networking, Security & Cloud:
  Working knowledge of
  DNS, DHCP, IP addressing, wireless troubleshooting
  ,
  endpoint security tools
  , and exposure to
  cloud platforms, scripting languages, and IT projects
  .
• 
  Communication & Customer Service:
  Excellent
  English verbal and written communication skills
  , ability to clearly explain technical solutions to
  end users and business stakeholders
  , with a strong
  customer-focused mindset
  .
• 
  Behavioral & Problem-Solving Skills:
  Demonstrates
  empathy, patience, emotional intelligence
  , strong
  analytical thinking
  , and
  creative problem-solving
  when handling complex or high-pressure support scenarios.

Benefits

At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.

What We Offer

• 
  Competitive compensation package

• 
  Continuous learning and skills development opportunities

• 
  Exposure to enterprise environments, modern IT tools, and cloud technologies

• 
  A supportive culture that values people, performance, and growth

• 
  Opportunities to work with global teams