Enterprise Mobility

Full-Time Customer Service Agent | LaGuardia Airport (LGA)

Enterprise Mobility  •  $20.34/hr  •  East Elmhurst, NY (Onsite)  •  2 days ago
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Job Description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This is a full-time position. The starting rate of pay is $20.34 per hour

This role is for our office at LaGuardia Airport (LGA), located at: 9501 Ditmars Blvd, East Elmhurst, NY 11369.

There are multiple schedules available:

Schedule 1 -- 2:15pm - 11:00pm Tues/Wed OFF

Schedule 2 -- 5:45am - 3:30pm Tues/Wed OFF

Schedule 3 -- 5:45am - 3:30pm Wed/Thurs OFF

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Provides all customers with undivided attention while assisting them.
  • Prepares all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return.
  • Assist to assess condition of rental upon return.
  • Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
    • Some college preferred.
  • Must have a minimum of 1 year prior customer service retail or administrative support experience
  • The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
  • Must be able to read, write and speak English
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work at least one of the following schedules:

    Schedule 1 -- 2:15pm - 11:00pm Tues/Wed OFF

    Schedule 2 -- 5:45am - 3:30pm Tues/Wed OFF

    Schedule 3 -- 5:45am - 3:30pm Wed/Thurs OFF

Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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