Job Description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Full-Time Club Attendant. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Assist concierge in fulfilling guest needs, requests and inquiries, to ensure superior service and value for our guests. Assists with Food and Beverage items setup, restocking, serving and clean up.

DUTIES AND RESPONSIBILITIES

• Assist Club Concierges daily tasks where possible on any guest related item in the hotel and other miscellaneous tasks

• Ensure buffet is fully restocked for the following shift.

• Deliver flowers, newspapers, packages and other amenities to guest rooms on Club Floor.

• Assists Concierge with food and beverage requirements. Food orders, supplies and clean up.

• Retrieve packages from loading dock, log them in, arrange package room and deliver to guests on Club Floor.

• Leave messages concerning packages and other amenities on Club Floor.

• Run errands outside of the hotel to include but not limited to: postage stamps, theatre tickets, shoe repair, laundry, shopping, drugstore, etc. for Club Floors.

• Provide guests with comprehensive information about hotel services, places of interest, restaurants, doctors, sightseeing tours, and any other information of interest.

• Assist guests with, but not limited to, theatre/airline/tail tickets, transportation, and restaurant reservations and provide guests with information on outside facilities and services.

• Handle guests’ services such as mail, keys, postage, messages, and paging.

• Promote teamwork and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.

• Perform other duties as assigned.

WHAT WE NEED FROM YOU

• High School diploma or equivalent plus some guest service or hospitality experience preferred. A valid Smart Serve certificate. Some College and knowledge of locale preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Handling objects such as phone, computer keyboard, trays of food, cases of pop, beer, water, etc

OTHER

• Communication skills are utilized a significant amount of time when interacting with guests and third parties.
• Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Hourly rate: $22.33