Job Description

Full Time Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Georgetown, Texas

Compensation: $15.00 - $20.00 / hour

Description

Good Water Animal Hospital | Georgetown, TX | Full-Time

Do you love helping people, making meaningful connections, and being part of a team that makes a difference in the lives of pets and their families? Good Water Animal Hospital is looking for a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our team in Georgetown, Texas!

As the first point of contact for our clients and their pets, you'll play an important role in creating a welcoming, positive experience from the moment they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and understands that exceptional veterinary care starts with exceptional client service.

If you're passionate about customer service and want to be part of a team that cares for pets as much as you do, we'd love to meet you!

What You'll Do

As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while ensuring every client and patient receives a warm, professional, and memorable experience.

• Welcome clients and their pets with a friendly, professional, and compassionate approach.
• Serve as the first point of contact for incoming phone calls, emails, and in-person inquiries.
• Schedule appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs.
• Gather and update client and patient information accurately in the veterinary practice management system.
• Communicate appointment details, hospital services, policies, and general information to clients.
• Process payments, invoices, and client transactions with accuracy and attention to detail.
• Coordinate with veterinarians and veterinary technicians to support efficient patient flow and excellent client care.
• Help address client questions and concerns with empathy, patience, and professionalism.
• Maintain an organized, clean, and welcoming reception area
• Support the hospital team with administrative tasks and other duties as needed.

What We're Looking For

The ideal candidate is personable, organized, dependable, and passionate about delivering an exceptional customer experience.

Qualifications and Skills:

• Previous veterinary reception, client service, customer service, or administrative experience preferred.
• Experience with the Avimark veterinary practice management system preferred.
• Strong customer service skills and a genuine desire to create positive experiences for clients and their pets.
• A team-oriented approach with the ability to collaborate effectively with veterinarians, veterinary technicians, and fellow client service team members.
• Strong work ethic, dependability, and a willingness to take initiative and help wherever needed.
• Ability to multitask, prioritize responsibilities, and remain organized under stressful or busy circumstances.
• Excellent verbal and written communication skills.
• A friendly, approachable personality and a genuine passion for helping people and their pets.
• Strong attention to detail and accuracy when handling client information, scheduling, and payments.
• Comfortable answering phones, scheduling appointments, processing transactions, and learning computer systems.
• Ability to demonstrate empathy and professionalism when working with clients experiencing stressful or emotional situations.
• Dependable, punctual, and committed to providing outstanding service.

Why Join Good Water Animal Hospital?

At Good Water Animal Hospital, you'll have the opportunity to make a difference every day by helping pets receive the care they deserve and ensuring their families feel supported along the way.

We believe excellent pet care comes from exceptional teams. As part of the Innovetive Petcare family, you'll have access to resources, support, and opportunities to continue growing your career while working alongside people who share your passion for animals.

Our benefits and perks may include:

• Medical, dental, and vision insurance options
• Paid time off and paid holidays
• Company-paid life insurance
• Paid parental leave
• Employee discounts on veterinary services
• Continuing education and professional development opportunities
• Access to Innovetive University training and development resources
• Opportunities for career growth within a growing veterinary organization
• A supportive team environment where your contributions matter