Job Description

Due to the nature of this evergreen job posting, we are continuously sourcing candidates for this role to meet future hiring needs. While we may not have an immediate opening, if your application meets our requirements, it will be reviewed and kept on file by our recruitment team.

PRIMARY PURPOSE

The Banquet Supervisor serves The Navigators in line with its calling, values, and purpose: to advance the Gospel of Jesus and His Kingdom through spiritual generations of laborers. This role oversees all banquet functions at The Glen Eyrie Conference Center, ensuring staff follow service standards and departmental policies, with a focus on front-of-house activities.

ESSENTIAL DUTIES AND FUNCTIONS

Serving Responsibilities

• Maintain positive and professional attitude

• Gather menu information for each function served, in order to appropriately provide signage and explanation to guests

• Be aware of the details on the Banquet Event order, including special diets

• Set up for events by placing tablecloths, place settings, and other table items along with setting up buffet when requested

• Carrying plates of food on trays and serving guests

• Complete the inspection of meeting rooms prior to guest arrival ensuring that client specifications have been met

• Resolves guest complaints within scope of authority; otherwise refers the matter to upper management

• Notifies supervisor and/or security of all unusual events, circumstances, or missing items

• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses

• Maintain high standards of safety and cleanliness in all areas of the Conference Center

• Communicate any areas of need, problems, and concerns from guest to Banquet Supervisor

• Clean up venue after event ends and assist with closeout tasks

Additional Responsibilities

• Performs basic cleaning tasks as needed or directed by supervisor

• Greet all guests warmly with an appropriate greeting

• Adhere to grooming and appearance standards consistently

• Provide quick service for last minute changes

• May take “lead” position for a specific function

• May be responsible for obtaining the BEO for functions

• May assist with quarterly inventory

• May assist with training of new staff

• Participate in development events such as Navigator on-site events, Cultural Development and Diversity trainings or other non-Navigator developmental events as appropriate.

• Read spiritually and culturally developmental books and literature.

• Participate in the annual, organizational Plan and Progress Review (PPR) process.

• Submit time worked on a weekly basis through the Workday Time Tracking system.

• Performs other job-related duties as assigned by Banquet Supervisor and Food & Beverage Director

QUALIFICATIONS

• Belief in and adherence to the Statement of Faith and Mission of The Navigators.

• High School diploma or equivalent required

• Previous waitstaff experience

• Knowledge of catering practices preferred

• Excellent customer service skills

• Excellent oral communication and listening skills

• Ability to follow directions

• Ability to work independently as well as a team in a fast-paced environment

• Reliable transportation required

Salary for this position is $14.50-16.00/hour.

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.