Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

We invite you to apply to join our Four Seasons Hotel Chicago team as a Server in our Banquet Department!

The Banquet Server is an essential member of the Banquet team dedicated to providing exceptional quality and service to our guests. This position is a full-time position with the priority to execute breakfast, lunches, and coffee breaks in the boardrooms. Additionally, they will assist in other spaces as needed.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

What you will do

• Set up banquet boardrooms according to event orders (BEOs), including buffets, tables, chairs, linens, place settings, and service stations
• Ensure all equipment, glassware, and service items are clean and properly arranged
• Review event details and timelines prior to service
• Greet & welcome guests, go over the important time points in service with the main contact
• Provide attentive and professional service to guests throughout the event
• Serve food and beverages in a timely manner, including plated meals, buffets, and passed items
• Respond promptly and courteously to guest requests
• Follow proper service standards and sequence of service
• Communicate effectively with culinary and in-room dining team to ensure smooth operation and timely service
• Monitor event flow and adapt to changes as needed
• Maintain a strong focus on guest satisfaction at all times
• Clear tables and remove dishes efficiently during and after events
• Reset function spaces at the end of the function and prepare for the next event as needed
• Maintain cleanliness and organization of all banquet and service areas
• Assist Stewarding when needed in collecting all necessary set up items including chafers, plates, silverware, hotboxes, etc.
• Ability to work cohesively with other Banquet Servers when pre-determined number of guest thresholds and exceeded and an additional server is required

Preferred Qualifications and Skills

• Minimum three to five years previous guest-facing service experience in a luxury property

• Candidate must be fluent in English, both verbal and written.

• Service Passion for Luxury Hospitality
• Attention to detail and problem-solving skills
• Ability to carry heavy items and trays up to 50lb

Candidates must have valid work authorization for the U.S.

• Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Benefits of Working at Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

Career Opportunities: jobs.fourseasons.com

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf