Job Description

Essential Duties and Responsibilities include the following. Other duties as assigned.

• Regular and consistent attendance.
• Assists the Team in hiring hourly staff; provides on-the-job training, feedback, and coaching sessions.
• Must be of legal age to sell and/or serve alcohol per state and/or local laws
• Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
• Ensure all cash management policies and procedures are adhered to always
• Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents
• Attend and participate in the meetings and training.
• Assists the management team with the implementation and follow-through on company initiatives. (i.e. Sales Philosophy.
• Partner with the Assistant Managers, DGM, and the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes.
• Conducts daily pre-shift Take One meetings and delivers team sales goals and current promotions.
• It is a must to know building opening and closing procedure.
• Insure of the correction of daily paperwork.
• The responsibility of cash handling procedure.
• Must have very strong communication skills.
• Ability to lead a big team.
• Must be organize.
• Other duties as assigned.
• Manages and supervises the In-Seat Dining process and guest experience
• Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations
• Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
• Training, developing, mentoring, supervising, counseling of any employee
• Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
• Properly administering all required paperwork and upholding all company policies
• Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
• Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
• Ensure facilities are cleaned and maintained consistent with Regal standards every day
• Apply and instruct employees on kitchen and bar maintenance and sanitation program
• Ensure proper use of all equipment
• Monitor theatre maintenance including the interior, building and grounds where applicable by performing minor repairs notifying GM or AGM to obtain qualified personnel for larger maintenance projects.
• Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
• Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
• Control inventory, shortages, and spoilage levels
• Conduct full weekly inventories
• Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
• Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
• Ensure that all food and beverage items are consistently prepared and server per Regal’s recipes, portioning, cooking and serving standards
• Ensuring guest satisfaction – smile, greet, and thank all guests. Must take prompt, appropriate action to turn dissatisfied guests into repeat guests
• Responsible for guest relations including delivery of show times to all proper theatres
• Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal
• Respond personally to guest questions and complaints
• Knowledge and compliance of dress code
• Maintain excellent personal hygiene
• Abide by all federal and state laws regarding breaks and/or meal periods
• Ensure lost and found items are handled in accordance with Regal policy
• Must be SDS trained
• Obtain food handlers card where applicable
• Obtain ServSafe Food Manager Certification
• Report any and all damages or maintenance issues to management
• Report any and all suspicious activity, persons, or items to management immediately
• Reviewed and understand the Regal Operations Manual
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or equivalent. At least three months supervisory experience, or six months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval. Experience in restaurant of VIP/luxury theatre concept is preferred.

Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

2+ years of Management experience in hotel / theatre business.

Serfsave certified or equal certifications.

Alcohol certification is required.

Must be 21 years of age.

Language Ability:

Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.

Fluent in English, Spanish is a plus.

Math Ability:

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:

Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions. Take action beyond what is necessarily called for, and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.

Computer Skills:

Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity, and perform mechanical tasks as necessary.

Personal Skills:

Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Continually set a standard of professionalism for others to follow and install leadership traits in subordinate employees.

Supervisory Responsibilities:

Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is moderate, but at times levels do increase.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.