Job Description

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Join Our Team:

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

As the Assistant Manager overseeing Technical Services, you will play a critical role in maintaining the smooth operation of our Family Entertainment Center (FEC). Your focus will be on ensuring that all technical aspects, equipment, and systems function optimally to enhance the guest experience. You will collaborate with other managers and staff to create a seamless and enjoyable environment for families and individuals.

Responsibilities:

Equipment Maintenance and Troubleshooting:

• Supervise the maintenance and repair of all technical equipment within the center (e.g. arcade, bowling lanes, laser tag systems, etc.).
• Regularly inspect and troubleshoot equipment to identify issues promptly.
• Coordinate with external vendors or technicians for complex repairs.
• Maintain an inventory of spare parts, tools, and technical supplies.

Facility Infrastructure:

• Oversee the technical infrastructure, including power distribution, lighting, sound systems, and network connectivity.
• Ensure compliance with safety standards and regulations.
• Address any facility-related technical challenges efficiently.

Cleaning and Sanitization:

• Develop and implement cleaning protocols for technical equipment, gaming consoles, and touchscreens.
• Ensure that all surfaces are regularly sanitized, especially in high-traffic areas.
• Collaborate with Facilities/Janitorial manager to maintain a clean and hygienic environment.

Technical Staff Management:

• Train and supervise Bowling/Games technicians.
• Foster a positive work environment, emphasizing teamwork and skill development.
• Partner with scheduling manager to schedule shifts and manage workloads effectively.

Quality Assurance:

• Conduct regular quality checks on technical equipment and systems.
• Implement preventive maintenance schedules.
• Maintain records, address and report any discrepancies promptly.

Collaboration:

• Work closely with the General Manager and other departments to align technical strategies with overall business goals.
• Provide input on capital investments related to technology upgrades.

Requirements:

• Previous experience in technical management, preferably within an entertainment or hospitality setting preferred.
• Familiarity with various entertainment systems, audiovisual equipment, and IT infrastructure.
• Ability to lead and motivate a technical team.
• Quick thinking and effective problem-solving abilities.
• Willingness to work evenings, weekends, and holidays as needed.

Physical and Environmental Requirements:

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the FEC.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

* Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark is an Equal Opportunity Employer