Job Description

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role at 193 SOW site location. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards.

Responsibilities

• Monitor property and report suspicious activity
• Perform ingress/egress and access control procedures
• Conduct walking patrols throughout the property
• Monitor CCTV and surveillance systems
• Respond to emergencies, incidents, and alarms
• Complete daily activity logs and incident reports
• Assist with resident intake and screening processes
• Support case managers during high-traffic periods
• Enforce curfew and facility policies
• De-escalate conflicts and maintain a professional presence
• Build positive rapport with residents, staff, and visitors
• Perform additional security duties as assigned

Qualifications

• Valid Delaware Red Card required
• High School Diploma or GED
• Minimum 2 years of customer service experience
• Previous security, military, law enforcement, concierge, or service industry experience preferred
• Strong communication and de-escalation skills
• Basic computer knowledge (email, reports, Microsoft Office, etc.)
• Reliable transportation
• Ability to pass background check, drug screening, and OPS training requirements

Preferred Experience

Candidates should meet at least one of the following:

• 4 years of armed security experience
• 3 years of military experience
• State or federally certified law enforcement academy training

Physical Requirements

• Ability to stand and patrol for extended periods
• Ability to lift up to 25 lbs
• Ability to wear a security uniform
• Ability to pass Physical Agility Test (PAT):
• 100-meter run in 66 seconds or less
• 30 push-ups
• 26 sit-ups

Additional Information

• CPR/AED/First Aid/BLS training preferred or ability to obtain
• Must maintain a clean and professional appearance
• Candidates cannot have previously worked at the Hope Center

OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership.

OUR MISSION

People First: Treat people with dignity and respect and help them become who they are capable of becoming.

Servant Leadership: Continuously improve and bring out excellence in others by modeling it yourself.

Accountability: Stay loyal to what you said you would do long after the mood you said it in has changed.

Diligence: Proceed on the course you laid out know that all good things come with time, effort and creativity.

Integrity: Give people a reason to trust you, knowing that a true measure of character is what you do without reward and how you treat those who can do nothing for you.