Willingness to be available for any/all emergencies regarding the community
The Community embraces a culture of hospitality. To that end, all employees are expected as a
condition of employment to practice the LCS Hospitality Promises™ in all interactions with
residents, fellow employees, and guests:
• We greet you warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate your needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We make you feel important.
• We embrace and value our differences.
• We ask, “Is there anything else I can do for you?
Based in Des Moines, Iowa, and established in 1971, LCS is a leading provider of high-quality senior lifestyle products and services. The LCS Family of Companies focus on development, operations management, marketing and sales management, and strategic planning for Life Plan Communities, formerly referred to as Continuing Care Retirement Communities (CCRC), and rental independent living, assisted living, and memory care communities nationwide. The company also provides a full-service real estate private equity enterprise, insurance, and national purchasing consulting services. The companies of LCS serve thousands of seniors across the nation.
