Job Description

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities. 

Ready to ensure global Finance reporting platforms remain stable, 24/7?

Why HSBC

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

HSBC is seeking a Finance Information Technology (IT) Support Service Specialist to support global users through a follow-the-sun operating model. The role sits within a single global support team with locations in Canada, Poland, Guangzhou, the United Kingdom (UK), the United States (US) and India. You will monitor critical finance applications, manage incidents and service requests, and restore service promptly in a highly controlled environment. You will coordinate across global technology teams to meet service level agreements (SLAs), maintain clear stakeholder communications, and reduce repeat incidents through effective problem and knowledge management. Success is measured through stable service performance, high-quality incident records, timely communications and measurable improvement in recurring issues and operational processes.

What you'll be doing

• Monitor finance applications using agreed tools and respond to technical alerts within required timeframes
• Oversee service level agreement (SLA)-based file deliveries and take prescribed actions when delays or issues occur
• Manage incidents and service requests escalated to on-call support teams and ensure procedures, tracking and root cause details are completed before closure
• Participate in major incident reviews and service improvement programs and translate outcomes into operational improvements
• Identify incident root cause, assess whether problem management is required and update incident and problem tickets accordingly
• Categorize and prioritize incidents and requests using standard processes with rapid escalation for critical business impact
• Communicate status through incident notification system (INS) updates and flash reports and keep stakeholders informed through recovery and verification
• Maintain the knowledge base, produce management information (MI) reporting as required and coordinate disaster recovery (DR) tests and service metrics monitoring

What we're looking for

• Bring substantial hands-on experience supporting Structured Query Language (SQL) Server and Oracle in production environments
• Work effectively in shift-based operations and on-call support models
• Communicate fluently in English, written and spoken, with experience partnering directly with business teams
• Apply established incident and problem management capability, including root cause investigation and disciplined ticket updates
• Use Procedural Language/Structured Query Language (PL/SQL) and Oracle development techniques, preferably within a financial domain
• Operate confidently on UNIX, including script generation to support recovery and operational tasks
• Use version control tools and work routinely with Jira, Confluence and Jenkins
• Apply experience in banking reporting environments and handling large datasets

Strengthening Finance Service Reliability

This role is central to keeping Finance technology services stable for users around the world. You will improve day-to-day service performance through structured monitoring, clear incident ownership, and coordinated recovery across global teams. If you want to build operational strength across critical reporting platforms and contribute to measurable service improvements, we welcome your application to HSBC.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position. 

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. 

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.