Deepdesk, part of AnywhereNow, power AI Assistants and Virtual Agents for enterprise contact centres, helping brands like Rabobank, Vodafone, and DHL boost productivity today while scaling for the future of customer experience. As part of AnywhereNow, a global leader in customer experience technology with 220 colleagues worldwide, we combine the agility of a scale-up with the strength of an established enterprise provider.
The opportunity
We are looking for an experienced Frontend Developer to join our team. At Deepdesk we are building ‘Augmented Intelligence’ for the enterprise. Think Gmail Smart Compose for contact centers. We use machine learning to provide agents with real time recommendations and autocomplete suggestions, supporting them in their task of efficiently assisting customers. Besides providing recommendations, we offer fully virtual assistants, that can take care of repetitive (boring) tasks.
What you’ll be doing
We are looking for an imaginative engineer, someone with a deep understanding of React/Redux, who will collaborate with Product Designers and Software Engineers to deliver compelling user-facing products. You enjoy thinking about the best UX/UI for features like real time recommendations, autocomplete, tab completion, in general anything that improves the user experience or increases utilisation.
We have a start-up culture, but your code is directly used (and proven) at scale. Our technology is cutting edge, and continually evolving. You will be creating the visible face of this technology, and you will be creating new user interfaces for it.
What this means in practice:
● Rapid prototyping and experimenting with UX/UI
● Architecting efficient and reusable front-end SDKs and widgets
● Designing and providing complete and accurate end-to-end metrics
● Writing (and reviewing) well-tested, clean and maintainable code
● Following software engineering best practices, while staying pragmatic (don't over-engineer)
Our stack
● The frontend talks with Python/Flask backend APIs running in Google Cloud Platform
● TypeScript/React with Redux for the frontend applications and widgets (HTML/CSS)
● We love beautiful code, and we love automation, so we rely on tools like ESlint, prettier and Jest to keep our code in shape.
Benefits
Other things this job offers:
● Work anywhere, any time
● Small team, big clients
● Start-up culture, enterprise demands
● Full autonomy, full ownership
● High standards, lots of humor
What if you could 𝗿𝗲𝗱𝘂𝗰𝗲 𝗮 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗽𝗲𝗿𝗰𝗲𝗻𝘁𝗮𝗴𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘂𝗻𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲𝘀 and 𝗴𝗮𝗶𝗻 𝟲𝟱% 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿?
With AnywhereNow you can leverage your existing Microsoft investments to 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗿𝗲𝗱𝘂𝗰𝗲 𝗜𝗧 𝗰𝗼𝘀𝘁 through 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻, 𝗔𝗜 𝗱𝗿𝗶𝘃𝗲𝗻 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀, and a 𝗳𝘂𝗹𝗹 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
AnywhereNow has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is:
- The preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL
- The world’s first Microsoft certified Contact Center for Microsoft Teams.
Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues.
Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗮𝗹𝗹 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴, 𝘀𝗮𝘃𝗶𝗻𝗴 𝗰𝗼𝘀𝘁𝗹𝘆 𝘁𝗶𝗺𝗲 and 𝗼𝘃𝗲𝗿-𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻.
AnywhereNow is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝘆𝗼𝘂𝗿 𝗱𝗲𝗺𝗼 𝘁𝗼𝗱𝗮𝘆: https://www.anywhere.now/book-a-demo
