Job Description

About The Role

This is the first software engineering hire at Otonomee and a key role in building the company’s AI capability and platform. You will report to the CTO, with a dotted line to the Product Builder.

You will design, build, and ship AI-powered applications end-to-end — spanning backend, data, APIs, and lightweight UI — while establishing the foundation of the Enterprise AI Platform on Azure.

In the early phase, this role is highly hands-on. You will turn ambiguous business problems across multiple teams into working solutions using AI-native development tools. As the team grows, the role will evolve toward platform architecture, integrations, and technical leadership.

Why This Role

This is an early and high-impact founding engineering role in a company building its AI platform from the ground up. You will take ownership of how AI applications are designed, built, deployed, and scaled across a real CX client environment.

You will work hands-on across the full stack — from backend and data to APIs and lightweight UI — shipping production-ready AI solutions end-to-end. With direct exposure to leadership, you will play a key role in shaping the technical foundation of the business while owning delivery from concept to production in a fast-moving, AI-native environment.

Your profile

What You`ll Be Doing

AI Application Development

• Build and ship end-to-end AI applications (backend, data, APIs, UI)
• Turn ambiguous problems into working software quickly
• Use AI-native tools to accelerate delivery
• Apply key AI patterns (RAG, agents, prompt engineering, evaluation)

Platform & Infrastructure

• Build and scale the AI Platform on Azure (multi-region)
• Own core components: APIM, identity, networking, observability, data
• Establish CI/CD,IaC, testing, and deployment standards

Integrations

• Integrate with internal and third-party systems (CRM, CX platforms)
• Work with tools like Zendesk, Genesys, Intercom, Microsoft 365
• Build APIs, webhooks, and event-driven systems

Security & Compliance

• Embed GDPR, ISO 27001, SOC 2 (and others) into the platform
• Partner with Security/GRC on data protection and accesscontrol

Collaboration & Operations

• Partner with Product on roadmap and build-vs-buy decisions
• Document systems, architecture, and processes
• Monitor production systems and improve performance, cost, and reliability

About You

Engineering & AI

• Proven experience shipping full-stack applications end-to-end
• Hands-on with AI/LLMs (e.g. Azure OpenAI, OpenAI, Anthropic)
• Experience with RAG, vector databases, and agent-based systems
• Confident using AI-native dev tools to accelerate delivery

Technical

• Strong backend skills (Python, C#/.NET, or Node.js)
• Working frontend capability (React, Next.js, or similar)
• Experience with Azure and cloud architecture
• Familiar withIaCand CI/CD pipelines

Systems & Scale

• Experience integrating SaaS platforms via APIs/events
• Understanding of production systems and reliability
• Working knowledge of security and compliance frameworks

Mindset & Communication

• Comfortable as a founding engineer in an early-stage environment
• Strong product thinking and problem-solving ability
• Clear communicator across technical and non-technical audiences
• Self-sufficient, proactive, and effective in remote teams

The following are desirable but not required:

• Experience with CX platforms (Zendesk, Intercom, Genesys)
• Startup/scale-up experience
• Experience building internal platforms or tools
• Exposure to compliance-heavy environments

Why us?

• Fully Remote work based in Portugal
• A competitive salary
• Benefits
• Equipment provided
• Home office allowance
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and Responsibility