Job Description

The Server is responsible for greeting guests, taking food and beverage orders, delivering orders to the table, facilitating payment, and ensuring a pleasant dining experience.

Duties/Responsibilities:

• Ensures that each guest receives excellent guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining excellent standards.
• Greets guests when seated; ensures the table is clean and that utensils, napkins, and other needs are provided.
• Distributes menus and presents daily specials.
• Ensures that customers are of legal drinking age by checking photo IDs, if ordering alcoholic beverage.
• Accurately ring orders, prepare checks, and take payment via POS system.
• Ensures food and beverage items meet guests’ satisfaction; Maintains guests’ needs throughout dining experience.
• Helps maintain cleanliness in all areas of the restaurant.
• Adheres to all company policies and procedures, as well as state health/sanitation standards.
• Completes daily and weekly side work, as assigned.
• Attends staff meeting sessions and training, as required.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned, and the scope of the job may change as necessitated by business demands.

Requirements

Education and Experience:

• Experience in front of house or similar restaurant operations, preferred.
• Wisconsin approved food service certification, e.g., SERV Safe. (This may be attained within 30 days after hiring date).

Required Skills/Abilities:

• Exceptional interpersonal skills and be able to interface effectively with customers, staff, vendors and management.
• General computer knowledge including Point of Sale systems and credit card processing.
• Basic mathematical skills relating to handling money and giving proper change.
• Ability to multi-task and work in a fast-paced environment.

Physical Requirements:

• Long hours frequently required, including evenings, weekends, and holidays.
• Must be able to stand on feet throughout the shift and frequent physical activity as associated with serving and bartending.
• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
• Must be able to climb stairs occasionally.