Job Description

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Fulfilment Specialist is responsible for performing fulfilment tasks delegated by the Manager or Lead Agent. The role follows established procedures and workflows to ensure timely and accurate completion of all assigned activities, while identifying and escalating priority issues where required.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables

• Travel documentation administration - sending invoices, itineraries, and other relevant travel documents to all markets via email and post for FIT and Charter customers.
• Brochure fulfilment for all markets.
• Preparing and maintaining ship manifests.
• Back Office tasks related to invoicing.
• Managing and responding to enquiries received through the Loyalty Inbox.
• Medical Screening Form process support.
• Updating customer profiles where required.
• Service Web bookings (market dependent)
• Work with Inside Sales teams globally to support Groups admin, Charter and Block space groups.
• Support on ad hoc projects as required. Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.

Requirements:

• Fluency in English is required. Additional business level fluency in German is beneficial but not required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Learning Agility. You will have the desire to be in constant learning mode.
• Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.
• Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
• Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.
• Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.

Benefits:

We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.