Job Description

A day in your life with us

Hej!

Would you enjoy leading teams in a varied environment, where results are created through the people? Are you attracted to roles where you can grow as a leader and make visible impact through continous process improvements? Then this may be the right position for you!

IKEA Malmö is looking for a new Fulfilment Operations Manager who will be leading teams towards realising the new retail direction; Home of IKEA. This is where many things will become a reality in execution. With Home of IKEA, we are focusing on 3 iconic movements: being a bold and inclusive brand, home furnishing window to the Malmö market and innovative retailing creating immersive customer experiences.
If you want to know more and ready to be part of something big, we look forward to hearing from you soon!

As a Fulfilment Operations Manager at IKEA, you will play a crucial role in ensuring a seamless and excellent customer experience. You will lead and develop our goods flow with a focus on efficiency, quality, and customer satisfaction. In this role, you are responsible for driving and continuously improving both our inbound and outbound flows, which includes ensuring the replenishment of home furnishing products and fulfilling customer orders with the shortest possible lead times and high quality at the lowest possible cost.

As part of the Fulfilment management team, you will strategically lead and develop the team and its agenda to ensure that IKEA's direction and strategies are realized. Together with respective team members, you will define, establish, and implement business strategies with a focus on both short- and long-term goals based on the organization's purpose and vision.

You have four team leaders who report directly to you. Together, you will lead the daily CFF operations and secure a fantastic goods flow and customer experience. You’ll also be responsible to lead, coach and develope you team – everything from conducting performance and development talks, succession planning and maintaining a work environment which supports equality, diversity, inclusion and well-being.

Who you are

We are looking for an inspiring leader who creates results through people. You have the ability to lead and develop leaders, building high-performing teams through trust, clarity, and empowerment. You are present in your leadership, able to prioritise, and comfortable navigating a fast-changing environment.

You collaborate naturally and build strong relationships across functions and with external partners, securing smooth operations, high availability, and a great customer experience through clear communication and alignment.

You bring experience from operations, fulfilment, logistics, or a similar complex environment, or you have built strong transferable leadership skills within IKEA. You understand how to drive performance and improvements across daily operations (inbound, replenishment, outbound) and implement new ways of working with a focus on simplicity and continuous development.

With a strong sense of accountability, you ensure that operations run in line with agreed ways of working – including standard operating procedures, IKEA guidelines, and local requirements within health, safety, security, and the environment. You also take an active role in driving the customer fulfilment sustainability agenda in daily operations, balancing efficiency with responsible and resource-smart ways of working.

You contribute to an inclusive and supportive work environment and lead with integrity, always developing both people and business.

You are fluent in English, both spoken and written.

Questions and support? Let's connect!

The position is a permanent position, full-time (38.25 hours per week.) Start date is according to discussion, but preferably early autumn.

If you have questions about the role, please contact the recruiting manager Emma Johansson, emma.johansson9@ingka.ikea.com. For questions about the recruitment process, you’re welcome to contact Senior Recruiter Elin Holm at elin.holm1@ingka.ikea.com.

Interviews are planned to be conducted from week 35/36. Warm welcome with your application as soon as possible, but no later than the 23rd of August.