Location: 5 days at the designated fulfilment centre.
Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team. In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork.
As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location. This includes full accountability for the fulfilment centre’s profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff.
You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance. You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies.
Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Responsibilities:
Operational Excellence:
Team Leadership and Development: Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.
Security and Asset Protection: Maintain the highest level of security for inventory and assets.
Safety and Compliance: Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
Facility Management: Oversee the condition and maintenance of the site and its equipment.
Licensing and Regulatory Compliance: Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Qualifications:
Benefits:
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time.
From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7.
We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience.
Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future.
Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton.
Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
