Job Description

About Us

Tiimely is a platform technology company and certified B Corp transforming how Australians access credit. Our proprietary technology automates financial assessment and credit decisioning, enabling faster, more accurate outcomes across a range of use cases, and is licensed by large banks, fintechs, ASX-listed brands and our own in-house retail business, Tiimely Home.

Headquartered in Adelaide with a national team of 120, we’re on a mission to transform how Australians access credit through cutting-edge technology and a human-first approach. As a certified B Corp, our values — Time to be Human, Time to Take Responsibility, Time to be Transparent, and Time to Build Good Bonds — shape how we build products and how we work together.

The Position

As a Fulfilment and Retention Officer, you’ll play a pivotal role in overseeing the settlement process for merchants on the Tiimely Platform. You will ensure smooth, accurate, and timely settlements while providing outstanding support to vendors and customers. You’ll also focus on maximising customer retention by nurturing relationships and solving challenges within the settlement funnel.

Your other responsibilities will include:

• Pipeline Fulfilment: Nurture approved home loan applications to maximise settlement conversion efficiently.
• Customer Retention: Engage with customers dropping out of the settlement funnel to convert and retain them within the provided framework.
• Settlement Oversight: Monitor and ensure settlements are processed accurately and on time, meeting or exceeding SLAs.
• Collaboration: Work closely with vendors and Credit Assessors to provide a seamless experience and identify potential process improvements.
• Problem-Solving: Proactively find solutions to meet settlement requirements and deadlines while adhering to regulatory guidelines.
• Process Optimisation: Contribute to initiatives that enhance accuracy, speed, and efficiency in settlement processes.

What We’re Looking For

• Demonstrated experience in financial operations, settlements, or payments, preferably in fintech, financial services, or banking.
• Solid understanding of end-to-end settlement processes and relevant regulations.
• Proficient in Microsoft Office suite and experience in PEXA will be highly desirable.
• Effective communication and interpersonal skills, with the ability to work autonomously and keep up within a fast-paced and ever-changing environment.
• Attention to detail, excellent time management, and a proactive approach to problem-solving.
• A positive team player who is eager to learn, adapt, and contribute to a growing business. Passionate about using technology to improve customer experiences.
• A high level of drive, motivation, and integrity, underpinned by a desire to help customers achieve their home ownership dreams.

What’s In It For You?

• Competitive remuneration package with employee share plans that reward individual and company success.
• Flexible working arrangements, including hybrid and work-from-home options.
• A certified B Corp committed to doing business responsibly and sustainably.
• A collaborative, values-driven culture where your contribution is visible and valued.

Ready to Apply?

If this sounds like you, we’d love to hear from you. Even if you don’t tick every box, we encourage you to apply as we value potential, curiosity, and a willingness to learn.

If you have any questions or need adjustments to our hiring process, please get in touch with Magdalena Szal magdalena.szall@tiimely.com

Tiimely is an equal opportunity employer. We’re committed to building a diverse and inclusive team and welcome applications from all backgrounds, identities, and experiences.