OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
The Fulfillment Processor is responsible for processing payroll checks, payroll advices, W-2’s and garnishment checks. The primary responsibilities include but are not limited to printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.). The Fulfillment Processor will follow detailed written instructions and pre-established guidelines to perform the functions of the job but should also rely on their own ability to assess situations that will require review of the documents to assure they are delivered to recipients correctly and timely. The Fulfillment Processor must be able to lift up to 50 lbs, stand for extended periods and has the ability to perform effectively in a fast-paced environment.
This position will require seasonal overtime during peak periods such as during the W-2 printing window and an exceptional attendance record is required.
Duties:
Monitor tickets to ensure service level agreements and high customer satisfaction levels are being met
Process payrolls/FAO/Garnishments/Benefits and incoming mail using instructions supplied
Process fulfillment requests using instructions supplied
Work directly with Payroll Administrators to identify/resolve all issues related to fulfillment process
Maintains required written records, files and documentation.
Operate inserting and postage machines
Operate shipping stations
Follow and maintain 5S standards
Work on special projects as assigned by the Fulfillment Manager
The successful candidate will have the following required skills and experience:
High school diploma or equivalent with 0-2 years of experience
Team player
Strong written and verbal communication skills
Microsoft Office proficiency – Word, Excel, etc.
Strong customer service skills
Ability to work on several projects simultaneously
Detail oriented
Strong analytical skills
Able to work independently
Ability to operate/learn inserting machine
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) delivers patented in-tenant technology and expert services that efficiently automate the administrative, transactional tasks of Workday payroll, taxes, payments, and benefits. We eliminate complexity to give business leaders the confidence they need to drive strategic change.
Our customer-centric approach puts your goals and objectives at the center of everything we do. With over 1,000 active customers and a 95% customer retention rating, OSV is the leading exclusive provider of Workday Business-Processes-as-a-Service (BPaaS) solutions.
We can help take your team from transactional to transformational.
Our global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Notice on Recruitment Scams:
We have been alerted to fraudulent activities on the internet where individuals falsely claim to recruit for positions at OneSource Virtual. These scams may involve requests for personal information or money under the guise of our interview process. Our official recruiters will only contact you from an email address ending with @onesourcevirtual.com. They will never solicit funds or request personal information such as government-issued identification photos. If you receive any suspicious communication, we recommend marking it as spam or junk to prevent further contact from these sources.
