Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Supply Chain Fulfillment Planning Analyst supports fulfillment center and supply chain operations by analyzing data, developing reports, assisting with forecasting and workforce planning, and providing performance insights. The role converts operational data into actionable recommendations that improve throughput, service levels, labor utilization, cost efficiency, and overall network readiness.
Working closely with Operations, Planning, Finance, Transportation, Technology, and site leadership, the analyst identifies trends, risks, and improvement opportunities while creating reporting tools that support informed decision-making. The ideal candidate is highly organized, detail-oriented, and adaptable in a fast-paced environment, using data-driven analysis to monitor supply chain performance, optimize processes, support planning activities, and enhance operational effectiveness.
Supply Chain & Fulfillment Operations Knowledge: Understanding of fulfillment center operations, labor planning, logistics flow, productivity, throughput, service levels, and operational performance metrics.
Data Analysis & Insight Generation: Ability to analyze large datasets, identify trends and root causes, evaluate variances, and translate findings into practical business recommendations.
Forecasting & Workforce Planning: Understanding of volume forecasting, labor modeling, capacity planning, and operational readiness concepts.
Reporting & Data Visualization: Proficiency building reports, dashboards, scorecards, and presentations that clearly communicate operational performance and business risks.
Technical Proficiency: Strong Microsoft Excel skills required, including formulas, pivot tables, variance analysis, and data manipulation; experience with PowerPoint required; exposure to tools such as Power BI, Tableau, SQL, Python, Access, Anaplan, Business Objects, or cloud-based data tools preferred.
Problem Solving & Critical Thinking: Ability to work through ambiguous business questions, evaluate multiple scenarios, identify root causes, and recommend actionable solutions.
Communication & Influence: Strong written and verbal communication skills with the ability to explain technical or analytical information in a simple, clear, and compelling way to operational and senior leadership partners.
Cross-Functional Collaboration: Ability to build productive partnerships across Operations, Planning, Finance, Transportation, Technology, and facility teams to drive aligned business outcomes.
Business & Financial Acumen: Ability to connect operational performance, labor planning, productivity, and cost impacts to broader business objectives.
Organization & Prioritization: Ability to manage multiple priorities, meet deadlines, work independently, and maintain accuracy in a fast-paced environment.
Continuous Improvement Mindset: Ability to identify inefficiencies, automate manual processes, improve reporting accuracy, and support long-term process enhancements.
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
