Job Description

Every day, millions of Australians rely on the Optus network to connect, work, and stay in touch. Behind that experience is a team focused on making smart decisions, simplifying how we work, and delivering reliable outcomes for our customers.

At Optus, our people are driven by curiosity, resilience, and a customer-first mindset. You'll take on meaningful challenges, build strong relationships, and play a key role in delivering dependable services to businesses and communities across Australia. If you're looking to make an impact and help shape what's next, we'd love to hear from you.

As a Fulfilment Delivery Consultant, you'll coordinate and deliver change activities across Optus Business customers' networks and solutions, ensuring a high standard of change management and customer experience.

This role is a 12-month Fixed Term Contract

What You’ll Do | Your day to day will consist of

• Understand customer requirements and what is required to achieve desired customer outcomes
• Conduct meetings with customers or internal collaborators as required
• Log and manage Customer Change Requests in relevant systems (ServiceNow, Helix etc.)
• Provision pricing/quotes, complete workbooks, and facilitate the provisioning of orders for associated Change Activities to customer’s services

What You Bring | What makes you perfect for the role?

• Proven experience in telecommunications
• Proven experience in customer engagement and change management
• Ability to interpret customer contracts to ensure services are billed accurately
• Outstanding coordination skills to manage both Optus internal workgroups and external vendors
• Proficiency in problem-solving and negotiation to resolve complex delivery issues

The good stuff…. | What’s in it for you?

• Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity