Job Description
To support our growth, we are looking for a Fulfillment Coordinator to join our Racine team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all!
An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.
What will your job involve?
Review and process sales orders received in BC
Prioritize warehouse picking and shipping for warehouse operators
3rd party shipping management (including setup, quotes, customer delivery estimates)
Customer service enquiry management and processing
Fulfilling purchase orders, schedule shipments, and ensures delivery on time
Transact items in BC-DMO Blow Mold
Schedule inbound truckload components for inventory/production
Review fulfillment Inbox for shipping issues
Coordinates with 3rd party manufactures of shipments (RXD-SAD, PMT, EIMO)
Coordinate and create Shipping Documents for freight and parcels
Communicate inventory shortages with customers and supply chain
Provide sales reps/field service reps with estimates/shipping information
Maintain/process physical copies of sales documents/pick instructions
Report on Data Tracking, DIFOT, orders, order issues, and discrepancies
Review Salesforce open cases (not DHCSM's with IR's)
Arrange IT/Repair Parts Shipment
Troubleshoot delivery issues and Product Returns Management
Review and process shipping MaintainX orders
Who are we looking for?
- Self-motivated to problem-solve and drive resolutions for a customer
- Relationally driven, you will enhance and strengthen our customer relationships
- Flexible, adaptable and able to prioritize, no two days are the same!
- Works well with others and can motivate people you work with.
- 2+ years of fulfillment coordinating experience
- Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
- Salesforce experience would go a long way!
- Good communication skills both written and verbal with record-keeping discipline
- Proven experience in improving processes and procedures
If this sounds like the role for you, or somebody you know then we look forward to speaking with you!
To find out more of what a day in the life with our customer service team looks like visit –
https://www.danielshealth.com/customer-service
Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
