Job Description

• Enters alphabetic and numeric notes into GCM, GO, FedEx, and DL Plus systems following standard documentation requirements.
• Relies on extensive knowledge and experience to verify accuracy of data to be entered.
• Retrieves E-Cart orders and verifies accuracy of the orders received.
• Prints labels and work orders; verifies account information on each shipping label.
• Follows pre-established shipping guidelines.
• Assembles marketing/product kits to ensure department readiness for customer orders.
• Performs detailed research on questionable orders; communicates any discrepancies to internal customers and Supervisor/Manager.
• Uses the GCM system to identify customer’s account information by minimal search keywords including customer’s phone number.
• Prints shipping labels and attaches them to the corresponding supply orders.
• Ensures accurate information is captured in GCM system; e.g. doctor’s ID, patient’s name where applicable, type of order or request, etc.
• Locates and corrects errors and solicits assistance from Team Leader or Supervisor/Manager when needed.
• Meters outgoing mail and ensures envelopes are properly sealed.
• Weighs outgoing mail to ensure that postage is correct.
• Readdresses undeliverable mail bearing incomplete/incorrect address.
• Performs other related duties and projects as required by management.

• High School Diploma or equivalent.
• Previous experience in fulfillment or shipping a plus.