Job Description

Wolters Kluwer's CT Corporation has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within.

As a Fulfillment Associate, you will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations for each U.S. state and globally. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development.

In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. Work schedule M-F, 12:00 PM-9:00 PM.

Basic Responsibilities:

• Fulfill orders for customers by processing documents for the purpose of business entity creation. (Corporation, LLC, etc.).

• Research legal documents.

• Resolve or escalate issues.

• Follow requests through to completion.

• Communicate progress to customers and our teams.

• Navigate quickly between multiple processing systems and databases.

• Contribute to customer satisfaction and organizational success.

• Participate in process improvement programs, best practices, and occasional special projects.

• Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.

Qualifications:

Education:

• High School diploma or equivalent. Prefer some college.

Experience, Knowledge and Tools:

• 1+= year customer service experience. Prefer experience in office administration.

• Good typing skills (30 wpm).

• Experience with Microsoft Office, CRM and database.

• Ability to work independently with a minimum amount of oversight while still being an integral part of a team.

• When needed, working overtime is required.

• Experience working with a variety of computer software and spreadsheets.

• Must be able to work a 12:00 PM-9:00 PM schedule.

• #LI-Onsite

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$32,600.00 - $54,650.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.