About the Role:
The Associate Fulfillment Specialist (AFS) has primary responsibility for providing superior customer service by analyzing customers’ needs, resolving or delegating items, following them through to completion, and communicating progress to customers and internal teams. The Associate Fulfillment Specialist (AFS) reviews document, research work and summarization. This is an entry level position, with the expectation of supervision for the first 6+ months. Associate Fulfillment Specialist (AFS) activities include: research work, summarization and basic US legal terminologies, fielding incoming questions; reviewing and fulfilling incoming requests; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Research work, summarization and basic US legal terminologies, fielding incoming questions; reviewing and fulfilling incoming requests; contributing to customer satisfaction and organizational success by attending appropriate training courses; completing all self-study reading, exercises, and activities in the prescribed timeline; engaging in one-on-one training with Manager; engaging in supervised processing; accepting critical feedback and implementing suggestions; studying information provided by product management and marketing on an on- going basis in timely manner; researching and learning how the products fit into customers’ processes and contribute to their business performance; reviewing competitor information to be able to compare and contrast them with CT products; developing an understanding of filing rules and regulations; and engaging on training to utilize internal systems and tools (e.g. Arrow, Intake portal).
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: thirdpartyincident@wolterskluwer.com. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
