Job Description

Job Title:

Fulfillment Assistant

Department:

Operations

As an Operations Assistant, you’ll support the smooth and efficient delivery of ticket fulfilment and administrative tasks across our platforms. This role involves managing digital ticket distribution, maintaining accurate data records, and assisting with various day-to-day operational duties. You’ll work closely with internal systems and teams to ensure customers receive their tickets on time and to the highest standard.

Key Responsibilities

• Downloading and strategically organising tickets in bulk across a variety of platforms
• Fulfilling orders by sending tickets to customers using our internal systems (Magento, TMS (website created for Ticket Merchant))
• Data management and entry of tickets across different platforms
• Learning and understanding different types of ticket delivery methods
• Learning and understanding different types of primary ticketing websites and how their systems work
• Identifying and flagging anomalies within the fulfilment process
• Strategically organising tickets into bulk across a variety of platforms
• Fulfilling orders by allocating tickets to customers using our internal systems (TMS)

Desirable Characteristics/Skills

• Thrive in a fast-paced environment, where tasks, plans and ideas change
• Ability to complete repetitive tasks at a consistently high standard
• Highly competent in basic Microsoft Office programs (excel, word etc)
• Highly competent in basic Google Suite Office (sheets, documents etc)
• Attention to detail
• Having an understanding of the events and ticketing industry is advantageous
• Having well-developed time management skills with the ability to deal with conflicting deadlines
• Possess a drive to continuously learn and improve in a professional setting

Join the A-Team and experience the A-Life!