Inter IKEA Group

Fulfillment And Experience Leader

Inter IKEA Group  •  Kuching, MY (Onsite)  •  3 hours ago
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Job Description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

Ready for your next IKEA adventure?

IKEA Kuching is opening soon, and we're looking for Business Navigation & Finance Specialist, to join the pioneering IKEA team of our first store in East Malaysia. This is a unique opportunity to be part of a brand-new store opening, build and develop a passionate team, and help create an enjoyable food experience for our customers while bringing the IKEA Food concept to life.

Job Description

About the job

As an Operations Leader, you will lead, coach and develop Operations Associates across Customer Experience and Fulfilment. You will coordinate daily operations across areas such as Goods Flow and Self-Checkout, making sure we have the right people and resources in place to meet customer flow and business needs.

Working closely with other store functions, you will help create a safe, simple and seamless customer journey while continuously looking for ways to improve productivity and operational performance.

Your Assignment

  • Lead, coach and develop Operations Associates to build a competent, engaged and multi-skilled team.
  • Coordinate daily operations across Goods Flow and Self-Checkout.
  • Ensure the operation is ready for our customers, with good product availability and efficient ways of working.
  • Plan and allocate people and resources according to customer flow, operational priorities and business needs.
  • Coach co-workers on operational standards, customer service, safety and IKEA ways of working.
  • Work closely with Commercial, IKEA Food and Business Navigation to optimise daily store operations and the customer experience.
  • Monitor operational performance and take action to improve results.
  • Act as Duty Manager during assigned shifts, coordinating the wider store operation and handling operational issues and customer escalations.
  • Ensure compliance with IKEA policies, SOPs, Health & Safety, Security and Risk Management requirements.
  • Continuously look for opportunities to simplify ways of working, improve productivity and create a better customer experience.

Qualifications

Who are you?

We are looking for someone who:

  • Is passionate about the IKEA vision, values and culture.
  • Enjoys leading, coaching and developing people.
  • Has a strong customer and operational mindset.
  • Has good understanding or experience in Customer Experience, Fulfilment, Goods Flow or retail operations.
  • Can coordinate different operational activities in a fast-paced retail environment.
  • Is comfortable using operational performance and customer feedback to make timely decisions.
  • Can confidently and professionally handle customer escalations.
  • Builds strong relationships and enjoys working across different functions.
  • Is comfortable leading through change and continuously improving ways of working.
  • Demonstrates good judgement, ownership and a strong commitment to safety.

Knowledge or experience in the following will be an advantage:

  • IKEA Retail Concept and the customer journey.
  • Customer Experience and Fulfilment operations.
  • Click & Collect and Self-Checkout.
  • Operational planning and resource allocation.
  • Health, Safety, Security and Risk Management.
  • Operational KPIs and continuous improvement.
  • Omnichannel retail operations.
  • People development, coaching and performance management.

Additional Information

Why Join Us?

Join an internationally recognised, values-led retail organisation as we expand into Sarawak. This is a unique opportunity to help build a new team, shape the employee experience and contribute to the success of a growing retail business from the very beginning.

You'll enjoy working in a collaborative, inclusive and people-focused environment where learning, development and continuous improvement are part of everyday life.

If you're looking for an opportunity to make a meaningful impact while growing your HR career, we'd love to hear from you.

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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