Job Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Mattel’s Global Supply Chain Organization is a competitive advantage for Mattel. Mattel’s Supply Chain is ever evolving to support the amazing portfolio of Mattel products and is never boring! Sitting within the EMEA Supply Chain team that is responsible for all elements of planning and customer fulfilment; you will be critical to helping to provide end to end first-class supply chain services for our Customers.

If you’re interested in this role, please apply in English and include an English version of your Resume/CV.

The Opportunity:

This position will be responsible to provide premium customer service and be a key interface between Mattel and customers / channels for order & delivery processing. The Customer Fulfillment Analyst will also be a primary point of contact for the central Order Management team. The Customer Fulfillment Analyst supports and brings forward the Inventory Management & Fulfillment functions by streamlining processes and find innovative solutions as part of the S&OE cycle.

The Customer Fulfillment Analyst will focus on item set-up, inventory utilization, allocation and delivery efficiency based on specific local customer priorities and requirements. In addition, the Fulfillment team will have a secondary role in the order to cash process supporting Finance.

What Your Impact Will Be:

• Monitor customer orders and deliveries.
• Manage inventory allocation and product availability.
• Communicate with customers about stock levels and delivery status.
• Work with Order Management teams to solve order and credit issues.
• Coordinate with warehouses and transportation teams to resolve shipping problems.
• Support Finance regarding claims, credit notes, and customer account issues.
• Analyze KPIs such as Fill Rate and order performance.
• Participate in continuous improvement and cost-saving initiatives.
• Escalate and solve operational problems when necessary.

Qualifications

What We’re Looking For:

• 3-5 years in Order Management, Operations and Supply Chain delivering product to retailers preferably in similar fast paced / seasonal business.
• Strong written and verbal communication skills in French and English.
• Experienced in a supply chain role and good understanding of Supply Chain Management.
• Foundational analysis with advanced computer skills Excel (pivot tables, charts, functions), Cognos/Tableau, SQL queries advantageous.
• Desirable AS400 ERP experience.
• Strong organizational skills and ability to prioritize workload.
• Problem solving based on foundation of continuous improvement.
• Proactive team-player with excellent intercultural awareness and customer-centric approach.
• Juggling multiple customer needs while managing sales expectations.
• Building relationships with external customers, sometimes adjusting service for non-key customers who were previously serviced the same as key customers.
• Ability to navigate through ambiguity.

Additional Information

Ce que nous offrons :

• Salaire annuel brut compris entre EUR 41280 - EUR 49020
• Rémunération variable : participation au Mattel Incentive Plan (MIP) avec un objectif de 5 % du salaire de base ; le montant versé est déterminé en fonction des résultats de l’entreprise et de la performance individuelle.
• Congés payés : 2,5 jours de congés par mois + jours de RTT (au prorata) + jours fériés compensés
• Organisation de travail hybride
• Prise en charge des trajets domicile-travail : participation à hauteur de 50 % pour les transports publics (Pass Navigo) ou indemnité de transport pour les personnes se rendant au travail à vélo ou en covoiturage
• Titre-restaurant / participation repas (prise en charge à 56 % par Mattel) ou prise en charge de la subvention au restaurant d'entreprise
• Programme d’assistance aux employés : accès à Modern Health, Headspace et Maven
• Régime de retraite supplémentaire
• Plan d’épargne entreprise
• Participation
• Assurance santé
• Assurance dentaire
• Assurance décès et invalidité
• Programme Famille : jusqu’à 24 semaines de congé (pour le principal parent ou jusqu’à 12 semaines de congé pour le coparent, intégralement rémunérées à l’arrivée d’un nouvel enfant, aide au retour au travail, parcours vers la parentalité et congé pour soins à la famille.

L’ensemble de la rémunération proposée par Mattel repose sur des critères objectifs et neutres du point de vue du genre, tels que le niveau du poste, le lieu de travail, les compétences et l’expérience. Ces informations sont communiquées afin de permettre une transparence des conditions d’emploi. Si votre profil est retenu et qu’un entretien est planifié, nous vous communiquerons des informations complémentaires sur l’ensemble des éléments de rémunération et avantages de Mattel France SAS. Veuillez noter que tout ou partie des avantages mentionnés ci-dessus peuvent évoluer dans le temps, en raison de changements de politique interne ou de la législation. Nous ne vous demanderons pas vos antécédents de rémunération.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy